Job Description
Job Description
Company Description
We’re not in the shipping business; we’re in the information business -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
Job Description
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operating system
- Ensure exceptions are monitored and actioned timely
- Ensure accurate and timely client and vendor billing
- Track and trace Drayage Management and / or Air Import files as required
- Ensure timely clearance and delivery of freight to customer for Import shipments
- Ensure documents are sent to customer or broker for customs purposes in a timely manner
- Interact with our customers in arranging their international shipments, meeting customer service standards
- Meet compliance regulations at all times. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements
- Meet KPI standards, as per the company’s procedures
- Understand department process flow, constantly looking for areas of improved efficiency
- Contribute to maintain strong relationships with suppliers (airlines, steamship lines, trucking companies, and others)
- Overseas communications, timely responses to emails and requests (internal and external)
- Ensure all customers' standard operating procedures are followed and updated
Qualifications
- 6 months to 1 year related experience and / or training; or equivalent combination of education and experience
- Understanding of air and ocean documentation process a plus
- Understanding of Final mile drayage process a plus
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Pro-active, strong organizational skills
- Proficient with Microsoft Office (Excel, Word, PowerPoint)
Additional Information
Expected salary : $24-$27 / hour
All of your information will be kept confidential according to EEO Guidelines.
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