Content Strategist

UX Writer / Content Strategist

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.

As part of the User Experience Content team, you’ll help shape the language for some of the most visited digital experiences in financial services—including Fidelity.com, NetBenefits.com, and our flagship mobile app. Our team connects users with the right Fidelity products and services by crafting clear, engaging, and purposeful content.

The candidate we’re looking for has a few years of writing experience and is looking to deepen their skills in UX writing while developing content strategy skills, all within a supportive, collaborative environment.

Day to day, you’ll collaborate closely with UX designers, UX researchers, product managers, marketing teams, and compliance teams to create cohesive user-centered experiences. The content you’ll create helps guide customers through complex financial topics and complete tasks, all while feeling confident in their decisions. You’ll contribute to projects from concept through execution, helping ensure our content is user-centered, consistent, and aligned with business goals.

• Write and edit UX copy for web and mobile experiences, including navigation, user flows, and transactional content.
• Translate complex financial concepts into clear, conversational language.
• Contribute to content strategy efforts, including voice and tone, personalization, content mapping, information architecture, and sitemap development
• Use data, research, and customer feedback to iterate and improve content over time.
• Ensure content meets accessibility, legal, and brand standards.

The expertise and skill you bring

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at accommodations@fmr.com or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.