A. Assist the network staff with daily management of servers, create and manage user accounts, access to files, rights to groups, etc.
B. Assist in monitoring the CLIENT network Maximo queue, triage and resolve service requests assigned to the queue. Document resolutions in the service request worklog.
C. Attend staff meetings as well as other meetings as required. Document knowledge base as well as create, update, and maintain documentation for THE CLIENT OIT.
D. Participate in the planning and execution of infrastructure development, including patching, expansion, and enhancement.
E. Participate in training sessions, team meetings and meetings with others within THE CLIENT as required.F. Ensure THE CLIENT OIT’s Standard Operating Procedures (SOP), policies and procedures are followed.
G. Follow On-Call duties as part of the On-Call rotation : 1. One week every seven weeks is a 24-hour day. While On-Call during business hours, are required to answer the On-Call phone as well as respond to On-Call emails.
After hours, phone calls to On-Call are to be answered immediately and emails responded to (if necessary) by the next morning.
2. During non-business hours, the Network On-Call support person will be no more than 1 hour’s drive from Headquarters at all times during his / her assigned week (i.
e. 24 x 7 availability) to respond to critical network problems or problems affecting mission critical systems. 3. Should THE CLIENT Network Operations Center (NOC) open a conference bridge, the On-Call person should attend that bridge within 15 minutes and communicate status using the OIT Management email group.
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