Customer Service Agent

Job Description

Job Description

Are you ready to invest in your career with a quickly growing company? Silver Airways currently provides more routes within Florida and to the Bahamas than any other airline;

having recently acquired Seaborne Airways, based in San Juan, PR, we need you to be the face of our company in the eyes of our valued customers.

As a customer service agent, you are the first line of contact in assisting customers with luggage, checking in, selling tickets, and more!

Day-to-day Responsibilities :

• Checking customers in for flights, checking customer luggage in, selling tickets, making reservations, boarding flights at the departure gate
• Meeting arriving flights, assisting customers with claims for delayed or damaged baggage, responding to customer inquiries, reconciling ticket sales and closing out cash drawers / accounting functions
• Providing general customer assistance, complying with all safety procedures and station policies
• Providing accurate gate, flight arrival and departure information, as well as answer general inquires
• Assist special needs passengers, resolve customer complaints and other duties as delegated
• Maintain thorough knowledge and handling of unaccompanied minors, law enforcement officers, Hazmat, and airfreight acceptance guidelines
• Communicate clearly and accurately with customers as well as ground and aircraft personnel
• Miscellaneous duties as assigned by Manager and Supervisor
• Conduct other duties as assigned

Minimum and Preferred Requirements :

• Must be at least 18 years of age
• Must be able to work any shift in a 24-hour period, including days, nights, weekends and holidays
• Must be flexible, willing and able to prioritize Silver work schedule
• Must be able to work in a fast paced, deadline driven environment
• Must have professional appearance
• Excellent attendance and punctuality required
• Must be able to pass a Drug and Alcohol Screen, and FBI Fingerprint & Criminal History check
• Must own and be able to maintain a current driver's license
• Current U.S. Passport or equivalent with applicable Visas

Education and Experience :

• At least 1 year customer service required
• Aviation experience preferred

Physical Requirements :

• Lifting / Pulling / Pushing : Must be able to lift up to 70 pounds repeatedly
• Working Conditions : Normal working conditions absent extreme factors

Note : The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified.

Also, they do not establish a contract for employment and are subject to change at the discretion of the employer

Silver Airways also offers excellent benefits including travel benefits with our airline and more!

Silver Airways is an Equal Employment Opportunity employer committed to treating all team members in

a fair and equitable manner in all aspects of employment, including, but not limited to : recruitment, selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and performance management, and termination.

Silver Airways prohibits discrimination, harassment, and retaliation that is based on race, color, religion, national origin, gender identity or expression, ancestry or genetic information, veteran status, pregnancy or childbirth-related medical conditions, age, disability or handicap, citizenship status, or any other category or characteristic protected by federal, state or local law.

The expectation to treat all team members in manner that is inclusive and free of discrimination is universal. It applies to our leaders, managers, supervisors, team members, vendors, consultants and contractors.

EOE / VETERANS / DISABLED