Senior Director, Development Operations

Summary

The Senior Director of Development Operations will supervise the Senior Manager of Development Operations and maintain responsibility for the overall direction, coordination and evaluation of this staff.

• Document all operating policies and procedures for data base management
• Carry out supervisory responsibilities in accordance with the organization’s policies, procedures and all applicable laws.
• Recruit, interview and train any new operations employees; coach and mentor staff; plan, assign and oversee development work;

and review employee performance on a regular basis taking corrective action when necessary

Description

Essential Duties and Responsibilities :

Include the following.

• Responsible for creating and managing effective philanthropic support services, including gift processing, database administration and reporting and prospect research, to support annual revenue goals and special campaigns.
• Ensure accuracy of philanthropic data / data collection and develop reporting for comprehensive and strategic analysis, in collaboration with the Development team.
• Oversee timely and accurate input and acknowledgement of gifts and pledges.
• Perform regular database audits to control errors. Provide data for stewardship, solicitation and other departmental activities.
• Organize and present ongoing training of staff members on using the database to its fullest potential.
• Conduct robust individual, corporate and foundation prospect research to develop comprehensive strategies and aid in the growth of the Development team’s annual revenue goals and to achieve future campaign goals.
• Proactively analyze and interpret donors’ biographical, donation and wealth screening information to help define giving trends and aid in setting strategy.
• Manage donor assignments in database for development and executive staff, as well as Board Members, committee members and volunteers.
• Contribute to and execute the annual Development plan and achieve corresponding budget goals.
• Provide oversight and management of Development Department operating budget.
• Perform other duties as assigned.

Qualifications

Experience :

• 10 years’ experience minimum, with progressively responsible work with programming and reporting, working with complex relational databases.
• Required proficiency in information and database management, prior experience with Raiser’s Edge, Microsoft Excel, fluency with Excel formulas like VLOOKUP and Pivot tables a plus

Education :

Bachelor’s degree, preferably in computer science, database management or concentration in Management Information Systems (MIS);

Skills :

• Must have a strong customer service orientation; ability to build collaborative relationships with colleagues
• Must be highly proficient with database logic and programming concepts; should be comfortable creating logic statements using multiple operators - IF, AND, OR, VLOOKUP, etc.
• Comfort and effective translation between end user needs and database output; strong interpersonal skills and ability to interact effectively with a variety of people in a team emphasized environment.
• Excellent communication skills, including proficiency in editing, spelling, and grammar; accurate and efficient data entry and word processing skills.
• Excellent project management, communication, interpersonal and research skills, ability to maintain confidentiality.
• Ability to handle various special projects on an ongoing basis while addressing daily needs for the agency; ability to meet multiple priorities under strict deadlines.
• Strong problem-solving skills and ability to exercise independent initiative as appropriate, strong attention to detail.
• Must have a valid WI driver’s license, a good driving record and meet state required automobile insurance minimums.

Compensation & Benefits