Solutions and Opportunities Supports Coordinator

Job Description

Job Description

Overview

Now Hiring! Solutions and Opportunities Supports Coordinator

Full-time position

Compensation : $ 45,000 - $ 52,000 a year

Job summary : Our company is seeking a Solutions and Opportunities Supports Coordinator; in this position you will be at the forefront of enhancing the overall satisfaction of individuals receiving support services agency-wide.

You will be instrumental in driving positive change and fostering a supportive environment that prioritizes the well-being and satisfaction of individuals receiving support.

Your focus will be on fostering a culture of proactive problem-solving, effective conflict resolution, and continuous improvement within the organization.

Your proactive approach to problem-solving and commitment to excellence will contribute to the agency's ongoing success and reputation for exceptional care.

What’s in it for you :

• 401(K) matching.
• Life Insurance.
• Health, Dental and Vision insurance.
• Paid time off.
• Health saving account.
• Retirement plan.

What You’ll do :

• Assist with developing and implementing strategic plans for the Solutions & Opportunities Support (SOS) department. Focus on improving the overall satisfaction of people receiving ASN support agency wide.
• Establish a standardized solution-finding process to be utilized across the agency for addressing conflicts or concerns, including those raised by individuals, families, or guardians.

This process should emphasize active listening, empathy, and de-escalation techniques to foster constructive dialogue and resolution.

• Supporting all Community Living Service (CLS) teams with solutions that encourage active listening and de-escalation techniques that aid with conflict resolution.
• Assist with ensuring a responsive, ethical, and effective approach to address the urgent needs of individuals and families receiving support.
• Assist with monitoring the quality of services provided and identify areas for improvement.
• Assist with review reports on the quality and efficiency of the team's supports and solutions implemented.
• Work with the SOS director on following the entire Objective Key Response (OKR) and Key Performance Index (KPI) for the SOS department.

What You’ll need :

• 3+ verifiable years of director-level management experience.
• High school diploma or equivalent. Bachelor’s degree is preferred but not mandatory.
• Communication skills, problem-solving abilities, empathy and active listening skills, conflict resolution skills, and proficient in collaboration and teamwork.

Who we are : Licensed disabilities service provider for all of Arkansas, with offices in Springdale, Fort Smith, Camden, and Jonesboro.

We work with a wide range of government agencies and departments, nonprofit organizations, health care facilities, education agencies, local schools, foundations, businesses, and individuals to provide the most effective and least restrictive supports for people with disabilities in environments they and their families choose for themselves.

Visit our website at https : / / supports.org /