Job Summary :
This position will be responsible for answering calls coming into the Radiology Reading Rooms. Will represent Radiology in a positive and helpful manner to all callers and perform a wide variety of call center services (.
take messages) to assist callers. Will answer, triage and transfer all incoming calls to the appropriate Radiologist and / or Radiology Resident, acquiring the appropriate information as needed to assist both the attending / resident and the caller.
Must be proficient with multiple software programs for call processing and documentation.
Minimum Qualifications :
Associates degree and two years of relevant health care experience, preferably in a hospital setting or medical call center;
or, an equivalent combination of education and experience required. Excellent verbal communication and customer service skills, ability to manage multiple priorities, computer skills.
Preferred Qualifications :
Ability to work independently, experience using Microsoft Office software. Knowledge of medical terminology preferred.
Work Days :
Evening Shift;40 hrs / week; Specific days / hours to be determined. May be required to work weekends and holidays on a rotational basis.
Overtime may be required based on departmental needs.
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This position will be responsible for answering calls coming into the Radiology Reading Rooms. Will represent Radiology in a positive and helpful manner to all callers and perform a wide variety of call center services (. Will answer, triage and transfer all incoming calls to the appropriate Radiolo...
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