Market Manager, Global Chains

Job Description

About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, , Ctrip, Skyscanner, and Qunar.

Across its platforms,

We have four Customer Service Centres for , Korea, the UK, and the Philippines, providing 24 / 7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the worlds leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, , Ctrip, Skyscanner, and Qunar.

Across its platforms,

We have four Customer Service Centres for , Korea, the UK, and the Philippines, providing 24 / 7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the worlds leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

In this Role, youll get to : Crisis Communications and Preparedness

• Advance crisis preparedness, and strategise the Group's communications relating to sensitive / controversial issues and crises as well as new regulatory policies / developments.
• Plan and execute crisis drills and communications training for the relevant leaders / colleagues.
• Develop and ensure compliance to crisis response communications processes and standard operating procedures.
• Develop response strategies, proactive and reactive media statements, press releases, talking points, FAQs, and other communications as required.
• Review the crisis response plans / strategies, scenario-based statements, replies to stakeholders' queries and other related contents whenever necessary.

Corporate Reputation & Issues Management

Engage with the stakeholders involved, including Heads of Business Units, to identify gaps / weaknesses in the current processes as well as anticipate likely threats, and propose / develop customised approaches and communications materials for each issue or crisis.

He / she will propose / lead the overall communications approach for each stage of the issue or crisis.

• Provide counsel and risk assessment to the Business Units / teams on their strategy and actions, including their draft public-facing content to the stakeholders, whenever necessary.
• Conduct monthly sharing sessions with the key leaders of the regional offices - with the use of relevant case studies and learning points.
• Support and review the communications of major corporate announcements and responses to stakeholders on key issues which could impact the Group's reputation.
• Support / advise the relevant Business Units tasked with the management of social media listening, whenever necessary.
• Serve as the Group's spokesperson in response to key media queries, whenever necessary.
• Provide counsel to the management, whenever required.

What you'll Need to Succeed :

• At least 7 years of professional experience in crisis communications, media relations or corporate communications; proven track record in incident and crisis response and emergency management.
• Expertise in advising senior leadership through corporate crises, social media issues, and other major incidents and issues.
• Strong understanding of reputational risks and vulnerabilities, and experience developing effective communication strategies and drafting communications in a crisis response situation.
• Experience in working with media to influence story narrative and result in positive coverage for the company.
• Ability to understand and distil complex issues quickly, be able to multitask, and work under pressure and within tight deadlines
• Excellent presentation, public speaking and written communication skills
• Exceptional project management skills; ability to multitask effectively in a fast-paced environment while staying calm under pressure.
• Ability to work collaboratively and cross-functionally with partners across various business units, as well as independently.
• Able to travel as and when required.
• Understanding of the tech / travel industry is an advantage, but not mandatory.

Why We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace.

Everyone is on a trip, whether it's a career trip or a life trip. At , you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.Whats more?

• Our rapid business growth in global offers abundant career opportunities atvarious levels and in multiple functions
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Clickto learn more about What makes Click to learn more about This is a Trip Where Both Your Career and Life Can Flourish!Find out more job opportunities at

Have a good trip, and see you soon!