Dunkin Manager

GROW With US!

Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores.

What We Will Offer You :

• Competitive Salary Range of $ 60,000-$65,000 Annually
• Daily Pay
• A 20% of Hudson Employee Discount
• A 50% off Hudson Food & Beverage Discount
• Medical, Dental & Vision Insurance
• Company Paid Life Insurance
• Paid Vacation
• Paid Sick Time
• Employee Recognition Programs
• Advancement and Growth Opportunities
• On-going Training & Development

Your Team is counting on you to :

• Provide full flexible and open availability to work any shift throughout the day (within a 24-hour period), any day of the week, including weekends & holidays
• Work a full-time schedule
• Working at the Boston Logan International Airport

Dunkin Manager Responsibilities :

• Responsible for directing the daily operations of a Dunkin store.
• Operates in accordance with prescribed policies and practices.
• Ensures compliance with standards for customer relations, food costs, safety, sanitation, and product preparation and merchandising.
• May participate in image-building activities within the local community.
• As the highest management position within unit, is accountable for the unit and its operations at all times whether physically present or not.
• Responsible for professional growth & development of assistant managers, shift leaders, and sales associates.
• Responsible for assessing all store employees' performance; conducting quarterly assistant manager and shift leader incentive reviews and annual overall performance reviews for all employees.
• Responsible for collaborating with GM and coordinating quarterly store crew meetings to share shift crew best practices and drive store growth and performance.
• Responsible for monitoring performance / customer service and morale of store employees
• Responsible for handling disciplinary action and terminations of store staff (when necessary)
• Responsible for interacting with guests, monitoring store performance based on guest feedback and following up on consumer care compliments and complaints.
• Responsible for coordinating a monthly meeting with the management team.
• Attending monthly manager meetings.
• Provide ongoing training as needed regarding new products, promotions, policies etc.
• Compliance with all federal, state and local labor laws.
• Ensure store budget is met per district manager / franchisee
• Ensure proper execution of new product introductions and marketing programs within the store
• Complete weekly food and paper inventory
• Complete DCP and other vendor orders weekly or as needed
• Complete temperature & coffee calibration logs and provide product order and throwaway sheets to central production facility daily.

Also, complete the red and blue book.

• Complete daily cash management functions (cash reports, deposits etc. in its entirety)
• Complete weekly schedule for store personnel
• Responsible for achieving satisfactory and passing scores on all Mystery Shop visits, store visits, ROR, Retail Food Safety & Sanitation Inspections follow up is required on all network and regulatory visits.
• Responsible for creating store action plans to drive store performance around areas of opportunity
• Responsible for the daily maintenance of all equipment, stock areas, sales areas, building, and grounds
• Conduct random morning, afternoon and evening store visits to ensure compliance with store policies and procedures.
• Ensuring proper staff levels at all times for optimum scheduled times.
• Conducting regular travel paths throughout your shift and taking action on their results
• Make sure that on every shift the pic in charge is running the operations by shift coaching

Dunkin Manager Qualifications :

• 2-3 years' experience in a managerial position specifically in the retail and restaurant industry
• Able to clearly express oneself verbally and in writing (English)
• Math and financial management
• Stand, Bend, and Lift approx. 40 lbs.
• Guest Focus - anticipate and understand guests' needs and exceed their expectations.
• Passion for Results - set compelling targets and deliver on commitments.
• Problem Solving and Decision Making - make good decisions based on analysis, experience and judgment.
• Building Effective Teams - get the right people in the right places, enabling them to make decisions and celebrate success as a team.
• Conflict Management - use interpersonal skills to confront tough issues and resolve disagreements constructively.
• Developing Direct Reports and Others - provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals

Hudson is an Equal Opportunity Employer of all qualified individuals. All employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law.

We are committed to creating an inclusive workplace in which we value diversity and unique experiences, backgrounds and identities.

All offers are contingent upon successful completion and passing of background checks and / or employment verification results.

Note to staffing agencies : Please do not contact Hudson (including the recruitment team or any hiring managers) regarding this position with candidates.

If assistance is needed in filling any position for Hudson, a member of our recruiting team will reach out directly.

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