Dental Office Manager

POSITION SUMMARY :

HPU Health- Oral Health Network is a non-for-profit dental network that provides primary and surgical / specialty care, part of the High Point University Workman School of Dental Medicine (WSDM).

The Practice Administrator / Director of Surgical and Specialty Care- HPU Health- Greensboro, is a full-time, 12-month, non-tenure track administrative staff appointment.

This role is instrumental in strategizing, managing, and leading processes and workflows for a de-novo multi-specialty surgical and specialty care facility located in Greensboro, with an expected launch for November 2024.

This position works closely with the Chief Dental Officer (CDO) and Executive Leadership Team (ELT), to operate and deliver health care services, to attain high-quality outcomes consistent with organizational standards.

Efforts of this role are focused on ensuring efficient operations, financial stewardship, sustainability, regulatory compliance, standards of accreditation, expansive development.

The Director of Surgical and Specialty Care- HPU Health- Greensboro will play an integral role in facility development, on-boarding, credentialing, compliance and regulatory requirements for the HPU Health- Greensboro site.

QUALIFICATIONS : Education

Education

• Preferred- Master’s Degree in Health Sciences or related field
• Preferred- Master’s Degree in Business / Healthcare Administration

Experience and Training

• 5 years of experience in a multi-specialty group practice setting required
• Significant knowledge of standards, regulations, and policies in health care
• Previous work in a health care facility or clinical setting preferred
• Strong knowledge of health data, analytics, and business management are preferred Experience collaborating with vendors, institutions, and health entities are preferred
• Knowledge of dentistry and dental practice management is preferable, but not required.
• Epic (electronic medical record) experience is preferable.

Knowledge, Skills, Ability :

• Robust verbal and written communication skills
• Exceptional receptiveness and approachability
• Poised and professional in representation of HPU WSDM / Health
• Receptive to feedback, performance improvement, and continuous coaching Knowledge of HPU WSDM’S core values and mission
• Strong ability to articulate operational and analytical data

ESSENTIAL FUNCTIONS :

The candidate selected for this position will perform all duties directed by the Chief Dental Officer, with input from the leadership team.

The candidate will be expected to perform the following duties, including but not limited to :

1.Recruitment and Training :

Development of a recruitment matrix timeline. Responsible for recruitment and training of staff personnel hired, in collaboration with HPU human resources, WSDM compliance and credentialing.

2.Operations Management :

Provides operational oversight and management of assigned practice sites including procedural operations, fiscal stewardship, effective communication, and process improvement initiatives.

Identifies, secures, and manages resources to enhance productivity and remove barriers to efficient workflows and patient access to care.

Implements strategies to increase revenue / decrease costs and cost-effectively manage personnel, supply, and equipment resources across practice sites.

Responsible for collecting, evaluating, and presenting operational data and performance analytics to the CDO and ELT.

3.Quality and Service :

Ensures contractual, regulatory, and accreditation compliance of all assigned

practice sites. Initiates, implements and monitors evidence-based practices consonant with organizations such as Joint Commission (TJC), Division of Health Services Regulation (DHSR), Center for Medicare & Medicaid Services (CMS), Commission on Dental Accreditation (CODA), and Occupational Safety and Health Administration (OSHA).

Conducts, communicates, and documents regularly recurring meetings at practice sites with pertinent information such as policy and procedure changes.

4.Strategic Leadership :

Develops, plans and implements strategies to manage growth and ensure institutional sustainability. Regularly reviews and recommends changes in operations to meet

patient needs with particular emphasis on services for underserved populations. Exceeds

organizational goals and resolves issues by troubleshoot, root cause analysis, and follow-up. Fosters a culture of patient-centered services with exceptional standards of care.

Identifies new opportunities and builds the organization by consistently developing and improving services.

5.Network Development :

Collaborates and amalgamates resources with other academic institutions,

medical entities, and hospital facilities to promote the services, model, and values of HPU WSDM. Works in close liaison developing and maintaining professional partnerships.

Builds and promotes the institution by fostering professional relationships built on intentionality and transparency. Serves as representation of HPU WSDM and actively seeks opportunities for practice network expansion.

ACCOUNTABILITY :

• Chief Dental Officer (CDO), with input from the leadership team
• Evaluation : Ongoing performance reviews is conducted along with an annual assessment by the CDO and includes input from the faculty and students.

Skills : Endodontic

Endodontic

Benefits : Medical

Medical

Compensation :

• $60,000-$100,000 / year
23 days ago