The Security Officer II provides security and protection for guests, employees, and the property. Maintains crowd control, prevents theft, and discourages altercations in a high-volume atmosphere.
The Security Officer II works in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service at all times.
The role sets the standard for venue Security through on-the-job interaction and demonstration.
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO :
- Provides security and protection for our guests, employees, and company property
- Maintain up to date knowledge of hotel and company executives
- Inform management of any complaint, comments or incident
- Appear in dress code for all shifts at your scheduled time
- Alert and get approval for any and all breaks, leave of rotation or duties in which you cannot perform at the time they were assigned to you
- Administer first aid and assists injured guests or employees
- React professionally and rationally in emergency and pressure situations
- Be attentive to all company related events and upcoming venues and changes
- Keep a proper and professional appearance and attitude
- Maintain and promote a friendly atmosphere for customers and staff
- Comply with added hours or time frame after scheduled shift as needed
- Circulate among guests and employees to preserve order and protect property
- Ensure that proper authorities are contacted
- Upholds law and order in the hotel in conjunction with local law enforcement
- Remains alert for any suspicious persons or activities
- Reports any safety hazards immediately to Maintenance and / or Management
- Answers all guest questions and furnishes detailed information on casino facilities, attractions, retail shops, and food and beverage locations
- Follows radio communication procedures and corresponding codes
- Reacts professionally and rationally in emergency and pressure situations
- Restrains intoxicated, disorderly, or insubordinate guests and alerts management immediately
- Follows the established procedures for escorting and assisting necessary employees to cash control
- Communicates professionally with all management
- Promotes and practices safety awareness and behavior, adhering to all safety standards
- Directs emergency vehicles when called upon
- Assists and / or completes additional tasks as assigned
EDUCATION / WORKING KNOWLEDGE :
- Hospitality experience preferred
- Proof of eligibility to work in the United States
- 21+ years of age
- Maintain a professional, neat and well-groomed appearance adhering to Company standards
- Possession of or the ability to possess all state required work cards for the position
SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE
The work environment characteristics and / or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
- Excellent written and verbal communication skills required
- Ability to keep an open and objective view
- Ability to maintain composure and stay focused
- Must have strong problem-solving skills
- Ability to write reports, business correspondence, and procedure manuals
- Ability to work under pressure
- Must have good positive energy throughout the day
- Must be able to read and print legibly
- Must be able to sit and / or stand for extended periods of time
- Must be observant and quick to respond to various situations
- Must be able to move quickly
- Must be able to push and lift up to 50 lbs.
- Small to Medium office environment
- Office, Casino, Nightclub, Bar, Lounge, and / or Restaurant working environment
- Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
- May work extended hours irregular shifts, evening and / or weekend shifts, and holiday work may be required
- Maintain a professional, neat, and well-groomed appearance adhering to Company standards
- Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
- Ability to maintain a high level of confidentiality
- Ability to handle a fast-paced, busy, and somewhat stressful environment
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