Customer Service Generalist

We are looking for broadly skilled, resourceful, and talented people to join our team. People of all types have been successful at McMaster-Carr;

from archaeologists to engineers, business students to thespians, we’re interested in your ability to think and your drive to be challenged.

The individuals we hire will have the opportunity to learn about McMaster-Carr’s operations with the potential to contribute to multiple areas of the company over time.

These vital team members must be able to adapt to challenging new tasks and environments quickly. Successfully contributing in one area of the business could lead to new roles and responsibilities in another.

Customer Service : This career area offers front-line involvement with fast-paced day-to-day McMaster-Carr operations. Responsibilities could include :

• Guiding our diverse clientele quickly and effectively through our enormous inventory to find the specific products they need to meet their business goals
• Identifying new customer opportunities, responding to current customers, and enhancing our marketing file with findings from your research
• Providing value-added solutions to our customers’ unique questions, based on sound research and data analysisStrong candidates should be able to produce high-quality work at a fast pace, while thinking creatively and critically to meet new challenges.

Your Future : Our work environment is fast-paced and collegial, offering the stability of a century-old market leader with the excitement of a company that is still growing and innovating.

At McMaster-Carr, we offer an environment where employees face challenging opportunities, grow professionally, and have a life outside of work.

We have few private offices, no reserved parking, and encourage the free exchange of ideas across all areas of our organization.

Advancement is directed not by your undergraduate major or tenure with the company, but rather by your performance.Be Rewarded : The starting pay range for this role is $70,000 - $80,000.

Exact compensation may vary based on skills and experience. In addition to your base salary, you will also be eligible for Cash Profit Sharing and Retirement Fund (DPS) contributions.

We are committed to comprehensive benefits to support employees and their dependents, such as :

• Zero-dollar premiums for medical, dental, pharmacy, and vision plans for employees, spouses, and dependents
• 100% tuition reimbursement for employees
• First-time home buyer assistance
• College assistance for your dependents
• Paid time off to cover vacation and personal timeAbout McMaster-Carr : For more than 100 years, McMaster-Carr has been supplying the equipment that keeps the wheels of industry turning.

As an industry leader in distribution, operations, customer service, and publishing, we are a trusted partner of major and minor businesses, governments, and institutions across the continent.

Our signature catalog contains over 580,000 of the highest-quality, highest-demand products, and our supply chain and logistics management allow us to deliver those products to our customers quickly and reliably.

Equal Opportunity EmployerWe are proud to be an Equal Opportunity Employer and dedicated to providing employees a workplace with reasonable accommodations and free of discrimination, harassment, andretaliation.

At McMaster Carr, we do not make employment decisions based on age, ethnicity,citizenship status, military status, gender identity and expression, race, religion, disability status, marital status, sexual orientation, or any other legally protected group.

EOE / M / F / Vet / Disability / Sexual Orientation / Gender Identity