Resident Services Coordinator HCT

Miami Jewish Health is one of the largest providers of healthcare and living options for aging adults in the entire Southeast.

Our independent and assisted living facilities, Cypen Towers, are located just north of mid-town Miami in a peaceful and inviting 20+ acre community.

We provide expert care and all-amenities services to hundreds of residents each day. That means meals, housekeeping, activities, healthcare, security and more.

Join us now to do purposeful work with our diverse and respectful team.

Job Title : Resident Services Coordinator

Job Summary

Assist residents in identifying appropriate resources in order to maintain their highest level of independence and satisfaction to include problem solving for health, social, and emotional needs and coordinating support services.

Essential Job Functions

• Match residents to service providers in the community. Including case management, counseling, transportation, food delivery.
• Coordinates new resident orientation processes to ensure a smooth transition and appropriate socialization activities.
• Communicates with health care providers regarding health conditions, safety issues, and the needs of all residents.
• Facilitate family conferences to determine the amount of support services required to meet the resident’s needs.
• Educate residents on availability of services, application procedures and provide advocacy as needed.
• Coordinate programs and wellness events
• Work with Program Manager Recreational Activities to maintain monthly newsletter and calendar
• Assist in training residents on the obligation of tenancy
• Respond to management requests regarding resident quality of life projects and special assignments
• Complete all necessary and required documentation to include psychosocial assessments, supplemental notes, quarterly evaluations, etc
• Provide coverage for front desk as needed
• Attend meetings as needed

Job Requirements

Education :

Bachelor’s Degree preferred or equivalent experience

Experience :

One to two years of experience working with elderly residents, and previous experience with identifying community resources in a geriatric setting, preferred.

Licenses / Certifications :

CPR Certification preferred

Abilities Required

• Pleasant personality, interpersonal skills necessary to interact with all levels of the work group residents, families, and volunteers.
• Spanish and / or French preferred

Functional Demands

Environment Work Conditions :

Normal working condition with adequate lighting and ventilation

Infectious Material Exposure :

N / A

Organizational Expectations

• Ensures that resident’s / patient’s rights are adhered to
• Demonstrates professionalism and accountability
• Demonstrates a caring attitude consistent with Miami Jewish EmpathicareSM toward MJH residents, patients, family members, employees, and other facility guests
• Demonstrates excellent communication skills
• Ensures confidentiality and security of patients’ medical information
• Identifies and utilizes appropriate channels of communication
• Able to speak, read and write English
• Able to think and act calmly to meet unusual occurrences of the job
• Adheres to the organization’s Mission, Vision and Values
• Participates in departmental activities, meetings and in-services and follows established guidelines
• Maintains a safe working environment

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.

They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We believe in the power of empathy, the value of relationships and the importance of a life well-lived. Come see why Miami Jewish Health is unlike anywhere you’ve ever worked before.

We offer competitive compensation, medical / dental / vision coverage and a 403(b)-retirement savings plan for eligible full and part-time positions, free on-campus parking, an onsite fitness center and more.

Miami Jewish Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.