Customer Service Representative
Title : Customer Service Representative Location : Springfield NJ Type : 6 Month Contract to Hire Shift / Schedule : 9am-5pm Monday to Friday Pay : Negotiable Hourly Rate Start : Immediate Responsibilities : Be responsible for accurately entering orders / data Managing customer service issues, responding to order needs via phone, email, or through e-commerce as applicable.
Email heavy role! Works closely with Sales, Distribution, and Operations to receive customer orders and support all elements of fulfillment accurately and effectively.
Utilization of the company business system, preparation and processing of both sales and purchase orders as needed, generation and understanding of applicable Customs import / export requirements and documentation, generation of necessary shipping documentation, adherence to pertinent GMP requirements, and other tasks as determined by management.
Requirements : High School Diploma or equivalent (A.S. / A.A. degree or higher in business studies preferred) Strong written and verbal communication skills Prior experience in customer service is preferred Understanding of ELISA assays preferred Experience in GMP regulated organizations preferred but not required Strong communication skills both verbally and electronically SAGE ERP system, but any ERP experience would be great depth understanding and utilization of the organizations business system Experience with MS Office Suite (Excel, Word, Power Point, Outlook) Attention to detail Strong problem-solving skills Planning and organizational skills Strong experience with Customs imports and export requirements and documentation Generation of applicable shipping documentation #M3
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