Technical Operations Analyst, Implementation

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers.

For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365 all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that official communication will only be sent from @ Rippling.com addresses.

About the role

The Operations Analyst will identify, prioritize, and execute key process improvement and data initiatives across our 200+ person Implementation organization.

Reporting to the VP of implementation, the Operations Analyst will be deeply embedded in our Implementation organization and will be responsible for optimizing our processes and translating them into our business systems configurations.

This is a cross-functional role; the Operations Analyst will work closely with our product, revenue operations, and business systems teams.

The ideal candidate is energized by designing efficient and scalable processes and has a strong attention to detail.

What you will do

Develop a deep understanding of Rippling’s products, implementation processes, and customer segments

Identify, prioritize, and execute process improvement and automation initiatives, including process design, training & documentation and systems design

Work closely with Implementation leadership, front-line Implementation Managers, product leadership, finance & data teams to spec requirements & prioritize initiatives

Partner with business systems partners to develop a technology roadmap

Design solutions and architecture to address system / business problems and inefficiencies

Work closely with offshore and onshore development teams to deliver system solutions

Lead functional testing to identify system errors and launch system updates

Build custom reporting in SFDC, Tableau, Jira, etc.

Oversee Implementation data, identify, and root cause gaps or inaccuracies

Partner with product, RevOps, and data teams to successfully integrate IM tools and warehouse systems

Manage day-to-day activities of system management such as user provisioning, permissions, troubleshooting issues

Maintain accurate documentation of Rippling’s systems configuration and processes

Partner closely with the data team to ensure processes enable advanced reporting and analytics

What you will need

A minimum of 2 years in an Implementation, Professional Services, Customer Experience organization

A minimum of 3 years in Systems Administration, Data & Analytics, Business Operations

Experience with Tableau, Salesforce, SQL, Jira, Excel

Excellent analytical skills and experience with data-driven decision-making; ability to develop & clearly articulate a strong POV using data

Strong self-motivation and attention to detail, demonstrated ability to initiate and execute solutions independently

Process-oriented mindset with a strong emphasis on maximizing efficiency and scalability

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process.

To request a reasonable accommodation, please email [email protected]

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture.

For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location;

see which tier applies to your location here .

A variety of factors are considered when determining someone’s compensation including a candidate’s professional background, experience, and location.

Final offer amounts may vary from the amounts listed below.

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