Customer Service Representative

About Coast Packing :

Coast Packing doesn’t create the meals millions consume; it enhances their flavor. As a family-owned business for over a century, we've been the foremost supplier of animal fat shortenings, specializing in lard and beef tallow, across the Western United States.

Our clientele includes major manufacturers, distributors, retailers, and smaller food service operations.

Role Summary :

The Customer Service Representative is responsible for providing effective customer service for all

internal and external customers by using excellent, in-depth knowledge of company products and

programs as well as communicating effectively with team members within the company.

Responsibilities :

• Interfaces with customers via telephone, written, web, and / or electronic mail to respond to routine inquiries and resolve concerns.
• Completes transactions including simple adjustments and billing.
• Completes daily sales projection forecast and sales reports.
• Serves as liaison between the customer and internal groups such as Quality Assurance, Production
• and Shipping departments.
• Completes Food Safety and Inspection Service export documentation.
• Works with intermodal and freight brokers to review freight costs and bookings as well as tender
• loads.
• Schedules vendor deliveries and customer pick-ups.
• Maintains complete accurate documentation of all customer interactions.
• Maintain a high level of professionalism at all times, creating a connection and developing a rapport
• with customers to provide outstanding service.
• Investigates, analyzes, and resolves outstanding issues to achieve customer satisfaction and takes
• responsibility for following through and bringing issues to closure.
• Perform other duties as required.

Qualifications :

Any combination of education and experience likely to provide the required knowledge, skills, and abilities, typically :

• High School Diploma or GED.
• 3-6 years previous customer service experience or 3 years support related experience.
• 3-6 years previous logistics experience, working with freight and forward warehousing.
• Bilingual English / Spanish required.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without accommodations.

Office and plant setting. The plant environment will include wet or humid conditions (non-weather related), extreme cold and heat (non-weather related), working near moving mechanical parts.

Benefits :

• Competitive base salary and bonus potential
• 401K
• Medical, Dental, Vision benefits

We do not accept unsolicited 3rd party recruitment agency assistance.