Bi-Lingual Kitchen Leadership

Bi-Lingual Leader - Kitchen Operations

JOB DESCRIPTION

Reports to :

Director of Operations- Kitchen; Assistant Director

Positional oversight of :

Trainers, Team Members

Position overview :

The Bi-Lingual Leader Kitchen Operations supports operational execution for the Back of House (BOH). This position champions guest-first mentality, communicates expectations and goals related to operational standards / brand expectations, and shares and enforces CFA store policies and procedures.

This position receives an additional level of compensation due to its bi-lingual requirement. Applicants must be fully bi-lingual in Spanish and English.

Qualifications :

• Minimum of one year experience in the hospitality industry.
• Minimum of one year prior leadership experience
• Ability to work a variable schedule of days / opens, mids, and / or evenings / closes, as assigned by Directors / schedulers.

For full time, a min. of 38 hours per week)

• Possesses a growth mindset while being solutions-oriented, possesses a learning mentality, and is teachable.
• Flexible and adaptable
• Collaborative, tenacious, and enthusiastic in pursuit of product and service excellence.
• Energetic and self-motivated, willing to actively engage the Team Members and contribute to a high-performance Leadership Team.
• High capacity for efficient time-management, multi-tasking, effective communication, and interpersonal skills.
• Driven to excel in an ultra face-paced environment while prioritizing and making decisions in changing situations.

Responsibilities include, but are not limited to :

Leads in Food Safety excellence

Leads in Waste Management control measures

Executes Shift Management Mechanics

• Set-up sheet completion
• Rush-ready list completion
• S.O.S. / Guest Service awareness
• Command of shift communication and bottleneck assessment
• Aerial perspective of shift progression and service provision
• Engaged partnership with SBG or FOH to ensure service excellence

Leads in Training and Development partnership

• Executes Daily Training Plan to ensure trainee care
• Delivers on Daily Training updates and communication
• Development plan awareness and intentional integration of development opportunities into shift approach and leadership connection

Participates in Culture / Engagement endeavors

Participates in People Department endeavors

• Conducts employee reviews
• Holds Attendance and Punctuality Point conversations with workgroup members as needed.
• Participates in constructing development plans and having development conversations
• Supports Back of House performance goals

Champion REMARKABLE Guest Experience resulting from a customer-first mindset.

Lead by example in following Chick-fil-A policies and operational standards : holds Leaders and Team Members accountable to them as well.

Complete daily tasks and reporting requirements, using approved tools / tech.

Attend Leadership meetings as scheduled.

Possess and promote a OneTeam mindset that builds unity and contributes to a positive culture.

Duties, assignments, and schedules are subject to change to meet the needs of the business.

Working at a Chick-fil-A® restaurant is more than a job it’s an opportunity for teamwork and leadership development in a positive, people-focused environment.

Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.