Supervisor - Sound & Video Operations

Company Description

Job Description

The Wynn Las Vegas Sound & Video communications department oversees the in-house audio video systems associated with Villa guest rooms, restaurants, public spaces, and back of house service areas.

Job Summary :

Reporting to the Operations Manager of Sound and Video Communications (S&VC) the Operations Supervisor will be required to :

• We are seeking a highly skilled individual with a broad scope of technical audio, video, control, networking, and fiber optic experience
• Maintain existing infrastructure with the highest standards, all wiring inside and outside of an equipment rack to be well throughout, very clean, immaculate and serviceable
• Supervise operations team to meet the demands of the current workload each day including all events and other requests from outside departments all while maintaining Wynn Standards
• Communicate effectively and work with a high degree of creativity and personal responsibility
• Communicate expectations and roles to assigned technicians
• Provide positive feedback, coaching, and enforce progressive discipline in accordance with established policies and procedures for technicians when necessary or warranted
• Supervise multiple priorities simultaneously and meet deadlines, often in stressful and high-pressure situations
• Effectively work with internal (S&VC), external departments and external vendor relations, some of which will require levels of patience, tact and diplomacy.

Responsible for addressing technician's issues as appropriate

• Ensure the department delivers a maximum level of customer service, guest service, and production value
• Work with safety as a priority and follow department and company safety standards
• Ensure all Wynn Las Vegas core values, property and department standards are implemented and applied
• Perform all other duties and responsibilities as assigned by Manager
• Maintain the S&VC workspace and tool carts

Qualifications

Job Experience / Education :

• Must have a high school diploma or equivalent
• Minimum of six plus (6+) years' experience in a commercial, hospitality, and residential Audio & Visual system installation and / or operations role
• Complete understanding of signal flow for sound, video, networking and Crestron control systems
• Knowledge of various data control protocols I.E. Crestron, RS232, TCPIP, and Bacnet
• Knowledge of networked video and audio transmission standards HDBaseT, streaming JPG, H.264, SVSI, Dante, AVB, Blu-Link, Audio Architect, and Q-SYS
• Experience with large satellite distribution and MATV feeds
• Knowledge of single-mode and multi-mode fiber distribution and installation

Knowledge, Skills and Abilities :

• Ability to work under pressure as well as supervise and lead technicians, external departments, and outside vendors
• Must be confident in your abilities, self-motivated, quick learner, initiation and drive to expand your knowledge base
• Willing to define, practice and conform to safe working procedures
• Must possess excellent problem-solving skills and strong interpersonal skills with proven talents in leadership, safety, and teamwork
• Must possess good written and verbal communication skills
• Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail
• Must have strong computer skills and proficiency in Microsoft Office specifically Outlook, Word, & Excel
• Due to the unpredictable nature of the hospitality / entertainment industry, team members must be able to work evenings, weekends, holidays and long hours
• Models a professional and polished appearance as required by company guidelines
• Must be able to interact with internal and external clients in a professional manner
• Must maintain relevant knowledge of industry through continuing education and training
• Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing / walking
• The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.

The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl

The noise level in the work environment is typically moderate. When on the property or during events and some back of house areas, the noise level increases to loud.

Must be able to interact with others in a professional manner

Must have legal authorization to work in the United States

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.