Position OverviewThe Collision Administrator is responsible for maintaining the front office area and assisting the Collision Manager with various tasks.
Who Would I Interact With?This position interacts daily with Customers, Technicians, Parts Associates, Cashiers, Sales Associates and Managers, just to name a few.
What are the day-to-day responsibilities?Answer all incoming calls and direct or take messages as necessaryEnsure that all documents are accounted for during the process of repairing a vehicle and file the completed fileGreet customers in a timely, friendly mannerSchedule appointments using dealership-approved formsPrepare all vendor invoices and assign purchase order numbers as necessaryObtain customer and vehicle data as needed for collision center estimatorsEstablish each customer's method of paymentMaintain Customer Satisfaction Index rating comparable to that of the manufacturer or dealership averageObtain customer's signature on repair order;
provide customer with a copyReceiving invoices and matching them up with the unpaid insurance invoices before turning them in for paymentDistribute the mail dailyPost all funds received from the repair of a vehicle to the appropriate repair orderCall customer when vehicle is ready and schedule the appointment for the vehicle to be picked upPrepare the funds for deposit by making copies of the invoices paid as well as the checks and currency received as payment for the repairsWhat are the requirements for this job?
High School diploma or equivalentAbility to read and comprehend instructions and informationTwo years of experience in a dealership position (preferred)Professional appearanceExcellent oral and written communication skillsAbility to operate an automobileAutoNation is an equal opportunity employer and a drug-free workplace.
Collision Administrator
Position OverviewThe Collision Administrator is responsible for maintaining the front office area and assisting the Collision Manager with various tasks. ...
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