(USA) Operations Manager

Position Summary...

What you'll do...

Initiates, directs, and participates in community outreach programs by encouraging and supporting associates and managers in serving as good

members of the community; establishing and maintaining relationships with key individuals or groups in the community; representing the company to

various external organizations; and championing company-sponsored programs, events, and sustainability efforts to associates, customers, and the

local community.

Ensures compliance with company policies and procedures by holding hourly associates accountable; analyzing and interpreting reports;

implementing and monitoring asset protection and safety controls; maintaining quality assurance standards; overseeing safety and operational

reviews; developing and implementing action plans to correct deficiencies; and providing direction and guidance on executing company programs and

strategic initiatives.

Provides supervision and development opportunities for hourly associates in assigned area by hiring, training, mentoring, and actively listening to

associates; assigning duties; evaluating performance and providing recognition; setting clear expectations; communicating expectations consistently

and effectively; ensuring diversity awareness; and providing (tour to teach) feedback to ensure business goals are achieved.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW)

service model; managing and supporting customer service initiatives; ensuring customer needs, complaints, and issues are successfully resolved;

developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high quality customer

experience.

Assists store manager in driving the financial performance of the Facility by ensuring that sales and profit goals are achieved; reviewing and

evaluating P&L (Profit & Loss) statements; assisting the management team in controlling expenses to ensure they are indexed to sales; developing

and implementing plans to correct any deficiencies in financial performance; and participating in analyzing economic trends and community needs for

budget forecasting.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders;

supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for

and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting

continuous learning.

Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and

ensuring diversity awareness.

Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by

implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing

business processes and practices.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.

Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and / or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment.

It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see .

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.

Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see .

The annual salary range for this position is $65,000.00-$80,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include :

• Regional Pay Zone (RPZ) (based on location)
• Sales Volume Category (SVC) (based on facility sales volume)
• Complex Structure (based on external factors that create challenges)

Minimum Qualifications...

2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.

Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Primary Location...

5360 Dixie Hwy, Louisville, KY 40216-1564, United States of America