Specialty Pharmacy Technician II - Retail

JOB PURPOSE OR MISSION : Responsible for assisting pharmacists in fulfilling prescription medication orders, obtaining insurance authorization and financial assistance, preparing orders for shipment and maintaining records.

PERFORMANCE CRITERIA

CRITERIA A : Everyday Excellence Values - Employee demonstrates Everyday Excellence values in the day-to-day performance of their job.

PERFORMANCE STANDARDS :

• Demonstrates courtesy and caring to each other, patients and their families, physicians, and the community.
• Takes initiative in living our Everyday Excellence values and vital signs.
• Takes initiative in identifying customer needs before the customer asks.
• Participates in teamwork willingly and with enthusiasm.
• Demonstrates respect for the dignity and privacy needs of customers through personal action and attention to the environment of care.
• Keeps customers informed, answers customer questions and anticipates information needs of customers.

CRITERIA B : Corporate Compliance - Employee demonstrates commitment to the Code of Conduct, Conflict of Interest Guidelines and the GHS Corporate Compliance Guidelines.

PERFORMANCE STANDARDS

• Practices diligence in fulfilling the regulatory and legal requirements of the position and department.
• Maintains accurate and reliable patient / organizational records.
• Maintains professional relationships with appropriate officials; communicates honesty and completely; behaves in a fair and nondiscriminatory manner in all professional contacts.

CRITERIA C : Personal Achievement - Employee demonstrates initiative in achieving work goals and meeting personal objectives.

PERFORMANCE STANDARDS

• Uses accepted procedures and practices to complete assignments. Uses creative and proactive solutions to achieve objectives even when workload and demands are high.
• Adheres to high moral principles of honesty, loyalty, sincerity, and fairness.
• Upholds the ethical standards of the organization.

CRITERIA D : Performance Improvement - Employee actively participates in Performance Improvement activities and incorporates quality improvement standards in his / her job performance.

PERFORMANCE STANDARDS

• Optimizes talents, skills, and abilities in achieving excellence in meeting and exceeding customer expectations.
• Continually works to identify opportunities for streamlined workflow and efficiency
• Contributes ideas and suggestions to improve approaches to work processes.
• Willingly participates in organization and / or department quality initiatives.

CRITERIA E : Cost Management - Employee demonstrates effective cost management practices.

PERFORMANCE STANDARDS

• Effectively manages time and resources
• Determines the best utilization of available resources to maximize revenue potential
• Makes conscious effort to effectively utilize the resources of the organization material, human, and financial.
• Consistently looks for and uses resource saving processes

CRITERIA F : Patient & Employee Safety - Employee actively participates in and demonstrates effective patient and employee safety practices.

PERFORMANCE STANDARDS

• Employee effectively communicates, demonstrates, coordinates and emphasizes patient and employee safety.
• Employee proactively reports errors, potential errors, injuries or potential injuries.
• Employee demonstrates department specific patient and employee safety standards at all times.
• Employee demonstrates the use of proper safety techniques, equipment and devices and follows safety policies, procedures and plans.

JOB FUNCTIONS-COMPETENCY REQUIREMENTS

ESSENTIAL JOB FUNCTIONS include, but are not limited to :

PERFORMANCE STANDARDS :

• Continually works to identify needed program enhancements, opportunities for streamlined workflow and efficiency
• Maintains consistent contact with all parties to expand business and to keep abreast of and resolve current issues, as well as resolve potential issues
• Collects and assesses quality data, communicates results to appropriate parties, and takes any actions needed to address and / or correct quality opportunities.
• Assists specialty processes through to completion
• Answers phone quickly and assist customers
• Intake and process referrals through to completion
• Performs patient reassessments and records all interactions with patients and providers in specialty pharmacy software platform
• Collaborates with pharmacy department, pharmacists, patients and providers
• Ability to work in a fast-paced environment
• Possess a positive attitude, exceptional customer service
• Possess excellent organizational and time management skills while simultaneously managing multiple projects
• Accurately enters prescription information into the computer along with demographics, insurance, clinical data, prescription and shipping information for new orders
• Takes initiative in identifying customer needs before the customer asks
• Participates in teamwork willingly and with enthusiasm
• Keeps customers informed, answers customer questions and anticipates information needs of customers
• Practices diligence in fulfilling the regulatory and legal requirements of the position and department
• Maintains accurate and reliable patient / organizational records
• Uses accepted procedures and practices to complete assignments. Uses creative and proactive solutions to achieve objectives even when workload and demands are high.
• Optimizes talents, skills, and abilities in achieving excellence in meeting and exceeding customer expectations
• Determines the best utilization of available resources to maximize revenue potential
• Makes conscious effort to effectively utilize the resources of the organization material, human, and financial
• Maintains ongoing training and education assignments to meet legal and regulatory and accreditation requirements
• Understands and complies with 340B and URAC requirements
• Compiles compliance, clinical and financial reporting for department
• Assists with special projects

Performs all other duties as assigned.

PERFORMANCE STANDARDS :

Maintains competency required for current job title / position.

EXPERIENCE REQUIREMENTS

3-years pharmacy tech experience in a retail or specialty environment required

EDUCATIONAL REQUIREMENTS

High school diploma or equivalent required.

SPECIAL SKILL, LICENSE AND KNOWLEDGE REQUIREMENTS

Pharmacy Technician Certificate from the Louisiana Board of Pharmacy

HIPAA REQUIREMENTS :

Maintains knowledge of and adherence to all applicable HIPAA regulations appropriate to Job Position including but not limited to : Medical records w / limit to job functions both paper and electronic, patient demographics, lab and radiology results, patient information related to surgery or appointment schedules, medical records related to quality / data, patient financial information and 3rd party billing, information related to patient location, religious beliefs, research information, and / or public health records, employee prescriptions, investigatory information.

SAFETY REQUIREMENTS :

Maintains knowledge of and adherence to all applicable safety practices appropriate to Job Position including but not limited to : Incident reporting, handling of wastes, sharps and linen, PPE, exposure control plans, hand washing, environment of care, patient identification, transporting medications, and receives meds and / or orders.

PHYSICAL REQUIREMENTS :

May require standing or frequent use of computer keyboard and sitting for extended periods. May require lifting over 20 pounds.

Talking and hearing and vision occur continuously in the process of communicating with customers and other employees.