Summary
The Receptionist greets all clients and guests in a friendly and professional manner whether in person or by phone. This position answers inquiries, directs / connects calls, and provides information regarding activities conducted at establishment;
location of departments, offices, and employees within the Firm.
Essential Duties & Responsibilities
- Answer, screen, and forward calls, provide information, take messages, and schedule appointments.
- Greet clients / guests, determine nature and purpose of visit, and direct or escort them to their specific destinations or notify appropriate host’ employee of arrival.
- Perform administrative support tasks such as operating calculator or computers to work with various records, invoices, balance sheets, and other documents.
- File and maintain records.
- Schedule appointments and maintain and update appointment calendars.
- Analyze data to determine the appropriate answer to client questions.
- Provide information about the Firm such as location of departments or offices, employees within the organization, or services provided.
- Keep work area and reception lobby tidy and presentable.
Qualifications
- Basic knowledge of the principles and processes for providing customer service (needs assessment, meeting quality standards for service, and evaluation of customer satisfaction).
- Knowledge of administrative and clerical procedures and systems such as managing files and records and other office procedures.
- Knowledge of transmission, switching, control, and operation of telecommunication systems.
Education & Experience
- High School Diploma or equivalent.
- Similar work experience preferred.
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