Director Integrated Experience Design

Highmark Health Director Integrated Experience Design Lincoln, Nebraska Apply Now

The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.

This job will be a key player in re-imagining our Living Health digital experience leading strategic work to transform the post-password digital experience for the people we serve who are seeking care.

The incumbent will oversee the end to end process to conceptualize and design how people interact with finding and accessing virtual / physical medical and behavioral care in tight collaboration with our Experience, Strategy, Research and Design teams.

ESSENTIAL RESPONSIBILITIES

• Perform management responsibilities to include, but are not limited to : involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.
• Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary;

may have budgetary responsibility and authority.

• Leverages design knowledge to collaborate with stakeholders to define, plan, and design the appropriate end-to-end cross-channel experiences and solutions from a customer and clinician point of view to achieve customer engagement, clinician engagement, health outcomes, and affordability targets.
• Provide periodic informal work guidance / direction to junior team members; Provide performance input and recommendations to management for development / training plans.
• Develop analytical frameworks, approach and methodology best practices to analyze strategy issues and monitor initiatives.
• Conveys and prioritizes needs from comprehensive listening system in collaboration with Portfolio Insights & Acceleration and other Enterprise teams.
• Accesses market intelligence capabilities focused on understanding market products, innovations, competitor solutions and any aspect of information needed to support the design process.
• Applies a customer and clinician-centric lens to problems and advocates for a combined customer and clinician view in all interactions.
• Leads in design sessions with design team, Experts and other business partners. Applies a variety of methods and approaches to facilitate problem solving;

experiments to find the best solutions.

Other duties as assigned or requested.

EDUCATION

Required

Bachelor's Degree in Business, Design, Healthcare Administration, Economics, Analytics, or relevant experience and / or education as determined by the company in lieu of bachelor's degree.

Preferred

Master's Degree in Business, Design, Healthcare Administration, Economics, Analytics, or related field.

EXPERIENCE

Required

• 7 years of related progress experience in the area of specialization, including experience in leading large projects.
• 5 years in Technology, Business or Healthcare.
• 1 year with strategy / management consulting firms or internal strategy groups of healthcare companies.

Preferred

• 3 years in the design of complex digital platform products and / or "living" design systems.
• 3 years applying design process within Agile technology / R&D environments.
• 3 years with Health Insurance and / or Provider operations.
• 3 years with operational improvement.
• 3 years of knowledge of membership, rates, financial, economic and competitive data.

LICENSES or CERTIFICATIONS

Required

None

Preferred

None

SKILLS

• Excellent written, interpersonal, communication, and presentation skills.
• Highly motivated with exceptional organizational skills, including the ability to effectively and competently handle multiple projects simultaneously.
• Knowledge of software development lifecycle, from planning to delivery.
• Experience developing business cases, and building ROI for programs from planning through execution.

Language (Other than English) :

None

Travel Requirement : 0% - 25%

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly : Occasionally

Travel regularly from the office to various work sites or from site-to-site : Occasionally

Physical work site required : Yes

Lifting : up to 10 pounds : Constantly

Lifting : 10 to 25 pounds : Occasionally

Lifting : 25 to 50 pounds : Does Not Apply

Pay Range Minimum : $126,400.00

$126,400.00

Pay Range Maximum : $233,700.00

$233,700.00

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation / gender identity or any other category protected by applicable federal, state or local law.

EEO is The Law

Equal Opportunity Employer Minorities / Women / Protected Veterans / Disabled / Sexual Orientation / Gender Identity

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