Front Desk Receptionist

Job Description

Job Description

Company Overview

Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality industry.

We currently operate spas in Arizona, California, Colorado, Florida, Hawaii, Nevada, New York, Puerto Rico, and Texas, where there is an enormous opportunity for growth for passionate individuals.

Trilogy inspires those who provide, Flawless service : Every Guest, Every day.

We pride ourselves on creating a culture where employees feel valued, appreciated and take pride in coming to work. As such, desired candidates seek to be a Partner at Trilogy, not merely an employee.

If you are driven to succeed and proud to serve others, we want you as part of our team!

Job Summary

The Guest Service Ambassador is responsible for providing guests with comprehensive and professional guidance regarding spa procedures and services, including but not limited to booking spa treatments, retail support, front desk and reservation responsibilities, and locker room and facility support.

Candidates must have excellent communication skills, problem-solving skills and maintain a high level of professionalisms and customer service standards.

Responsibilities

• Understand and abide by TRILOGY and Well & Being Spa policy and procedures.
• Greet guests with a friendly welcome upon arrival.
• Provide guests with thorough and knowledgeable descriptions of all spa products and services, as well as a tour of spa facilities.
• Conducts walkthroughs of spa facility to proactively assist and anticipate guests’ needs.
• Responsible for booking all spa appointments accurately and professionally.
• Responsible for retail / product knowledge and education.
• Daily set up of food and beverage items and equipment and replenishing and maintaining Spa pantry and snack display.
• Inventory and stock all guest supplies and linens.
• Responsible for all aspects of cleaning the spa facility throughout the day, including, but not limited to :
• Thoroughly clean sinks, toilets, urinals, mirrors, glass, countertops, walls, vents, windowsills, equipment and floors throughout the spa.
• Cleaning of steam room and all locker room facilities.
• Mop, scrub, wax, shampoo and spot clean carpeting and floors.
• Empty trashcans and dispose bulk garbage in designated bins throughout the day.
• Clean and maintain all fixtures, woodwork, walls, and windows, as needed.
• Vacuum daily and as needed throughout the day, moving furniture and equipment, as needed to ensure thoroughness.
• Dispose of all soiled laundry in designated bins throughout the day.
• Facilitate with linen inventory counts and par levels.
• Ensure all fixtures and equipment are in excellent working order and report any deficiencies.
• Attend all mandatory meetings and vendor trainings, as directed by Spa Manager.
• Provide customer service to guests, including information about hotel services, activities, and directing guests to other areas of the hotel.
• Demonstrate respect, sensitivity and concern for guests needs and concerns with a professional and pleasant manner.
• Interact cooperatively with and with consideration towards guests and co-workers.
• Listens and addresses guest requests and responds with appropriate action and provides accurate information.
• Anticipate guests’ needs and adhere to Well & Being Spa and TRILOGY’s standards for guest service, including FORBES 5 Star Standards.
• Communicates guest challenges or complaints to the Spa Manager on Duty.
• Maintain safety and sanitation and disinfection standards.
• Use all PPE and sanitation standards by TRILOGY and the State Governing Body.
• Decisions of a broad nature are made in accordance with general policy and procedures.
• Complete all necessary opening and closing duties.

Qualifications

• Must have High School degree or equivalent.
• Must have a minimum of 1 year of customer service-related experience, preferably in spa, hospitality, sales and / or retail.
• Candidate must be authorized to work in the US.
• Must be knowledgeable of all spa services and have the ability to explain them in detail to guests.
• Must be sales-driven, and have a customer service-oriented personality, as position requires making spa / product recommendations and selling of products and services.
• Must have ability to multi-task, and work in a fast-paced, high-volume environment, while maintaining professionalism.
• Must have a polished appearance (must be willing to cover any visible tattoos or facial piercings during shift hours). Only natural hair colors accepted, unless approved by Spa Manager.

Nails must be short and clean, neutral nail polishes only.

• Must have a flexible schedule, including days, nights, holidays, and weekends.
• Must be able to stand for long periods of time.
• Must be polished, professional, and have a strong command of both written and verbal English.
• Must be organized, proactive, and possess a strong attention to detail.
• Must be proficient in Microsoft Office; Booker, Book4Time, Spa Soft preferred.

Benefits / Perks

• Medical, Dental and Vision (Full-Time Employees only)
• 401K Matching
• PTO Paid / Holiday Time Off
• VTO Voluntary Time Off
• Discounts on Retail Products and Spa Services

Compensation : $14.00 per hour + Gratuity Pool + Retail Commission