Contact Center Specialist.

ABOUT US

The mission of the Georgia Student Finance Commission is to promote and increase access to education beyond high school for Georgians.

To achieve this mission the commission administers state and lottery-funded student financial aid programs including the HOPE Scholarship, HOPE Grant, and Student Access Loan Program and provides college planning and other educational services to more than 2 million Georgians through .

The commission seeks to improve its own operations and inform policymakers and other stakeholders through analysis, interpretation and publication of information using the extensive data collected in support of its programs.

WE OFFER

We offer excellent benefits including 13 paid holidays, 3 weeks annual + 3 weeks sick leave per year, health / life / disability benefits after 30 days, employer 401k match, medical / childcare spending account options, and deferred compensation plan.

Our standard business hours are Monday through Friday from 8 : 30am to 5pm with a hybrid work schedule after training. We also offer employee recognition and a great place to work! Our office is conveniently located in Tucker only 2 minutes from I-285.

DESCRIPTION

JOB RESPONSIBILITIES

• Maintain an understanding and knowledge base of the current program regulations and systems to assist customers.
• Provide a high level of customer service and report customer feedback.
• Communicate effectively orally or in writing.
• Handle and resolve routine customer complaints and / or problems.
• Efficiently process incoming documents and update data records.
• Work as a team member to produce needed outcomes.
• Work as a team member to produce needed outcomes.
• Perform other duties as assigned to meet business needs.

The following standards express the background of education and experience as evidence of an applicant’s ability to qualify for this position.

Any combination of education and experience, if evaluated as equivalent, may qualify an applicant for this specific position.

MINIMUM QUALIFICATIONS

High school diploma or GED AND completion of 90 quarter hours (60 semester hours) at an accredited college or university OR One year of experience in a customer service setting communicating information OR One year of experience required at the lower-level Customer Svc Rep 1 (GST120) or position equivalent.

PREFERRED QUALIFICATIONS

2. Intermediate level proficiency in Microsoft Office applications.

3. One (1) year directly related experience in a college financial aid or student affairs environment.

High school diploma or GED AND completion of 90 quarter hours (60 semester hours) at an accredited college or university OR One year of experience in a customer service setting communicating information OR One year of experience required at the lower level Customer Svc Rep 1 (GST120) or position equivalent.