Job Description :
Note that this position is five days a week, on-site at our Century City Los Angeles office.
ESSENTIAL FUNCTIONS
- Track issues and document troubleshooting efforts using a ticketing system.
- Escalate issues as appropriate and manage queues as assigned.
- Clearly document user requests and issues in tickets and draft Knowledge Base articles as appropriate.
- Perform basic monitoring functions to verify the health of systems.
SPECIFIC SKILLS REQUIRED
- Knowledge of Microsoft Windows 10 and Microsoft Office 2016 within a professional services organization.
- Knowledge and support of Apple MacBooks and macOS.
- Knowledge and support of various mobile email devices (iOS, Android, Windows phone, etc.).
- Knowledge of hardware (desktop / laptop) deployment methods using an image deployment tool (SCCM, Ghost, etc.).
- Ability to handle conflict and difficult situations within a technical and client service environment.
- Ability to adapt to changing technology within a professional services organization.
- Self-motivated with the ability to execute tasks and make decisions in a high-pressure environment.
EDUCATION AND EXPERIENCE
Qualified candidates are required to have 3+ years of experience in a technical support environment or equivalent solid functional knowledge of standard PC hardware and software used in office environments.
This position is eligible for an annual discretionary bonus, 401(k) plan, medical, dental, and vision insurance, accrued paid time off plan starting at 20 days annually, personal medical and parental leave, up to ten paid Holidays, and family care benefits.
More information regarding benefits and programs may be found .
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