Homeownership Program Coordinator

Job Description

Job Description

Austin Habitat for Humanity is the forward-thinking Affordable Homeownership provider in the Austin area. Through faith in action, we engage the community in building homes, community, and hope.

Join our service-oriented team to help build a better Austin.

AHFH MISSION

Seeking to put God’s love into action, Austin Habitat for Humanity brings people together to build homes, communities, and hope.

VISION

A world where everyone has a decent place to live.

OUR CORE VALUES

Forward Thinking

Collaborative

Service Oriented

COMPANY PAID BENEFITS :

• 100% employer-paid medical, dental, vision, short-term, long-term disability
• 12 paid holidays / year
• 9 paid vacation days / year
• 9 paid sick days / year
• 3 personal time off days / year
• 401(k) retirement savings plan with employer contribution
• 20% employee discount on ReStore purchases

JOB SUMMARY :

The Austin Habitat for Humanity Homeownership Program Coordinator contributes to the AHFH mission of bringing people together to build homes communities and hope by assisting the Client Services team with the recruitment, processing and selection of homeowners.

The Homeowner Program Coordinator will also provide direction to support clients after they have been selected.

AGENCY EXPECTATIONS :

• Acts as a role model within and outside the Agency
• Adheres to Agency policy and procedures
• Maintains a positive and respectful attitude and upholds organizational core values
• Works in collaboration with supervisor and staff to implement organizational strategic goals
• Demonstrates self-motivation, flexibility and efficient time management

DUTIES AND RESPONSIBILITIES :

• Pre-screen clients for the AHFH program.
• Manage inquiries, follow-up calls, appointment setting
• Perform income calculation requirement based on AHFH program and HUD / City of Austin Median Family threshold
• Collect and maintain clients’ digital documents, checking for accuracy while maintaining confidentiality
• Manage client walk-ins and explain AHFH program requirements
• Offer alternative resources to clients when needed
• Manage waitlist, collect and maintain waitlist information accurately and efficiently
• Capture, respond and track all incoming calls, messages and emails relating to Client Services
• Schedule educational workshops, managing intake documents and preparing class certificates
• Maintain homeownership files
• Assist AHFH Loan Coordinator in maintenance of Client Services pipeline process
• Performs administrative and data entry duties as assigned by supervisor

MINIMUM EXPERIENCE / EDUCATION REQUIREMENTS :

• One years’ experience working with limited income and diverse populations
• Proficient with Microsoft Office Suite / SharePoint, Work, Excel, Power Point, Outlook
• Bilingual : Spanish / English both written and verbal
• High School diploma or equivalent

PREFERRED EXPERIENCE REQUIREMENTS :

• Customer service experience preferably in a related field focused on supporting vulnerable populations
• Experience with SalesForce / HomeKeeper software

AMERICANS WITH DISABILITY SPECIFICATIONS PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

While performing the duties of this role, the employee is required to spend the majority of the day on their feet; required to stand, walk, sit, use hands and fingers to handle or feel objects tools or controls.

They will reach with arms and hands, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear, taste and smell.

The employee must occasionally lift and / or move up to 25lbs. Specific vision, color vision, peripheral vision, depth perception and the ability to adjust focus are required.

WORK ENVIRONMENT :

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to prevailing weather conditions. The noise level in the work environment is usually moderate.

Austin Habitat for Humanity is an Equal Opportunity Employer.

We are committed to the

policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.

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