What you'll do :
- Learn health insurance, benefits and network plans to solve challenging member problems through research, technology, and most meaningfully, empathy
- Connect with members via phone, email and chat and address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare
- Collaborate with other teammates of the the Member Services department to find strategic solutions to member issues
- Support and cultivate office culture that aligns with Collective Health values and incorporates the outstanding aspects of the team
- Reporting into a Team Lead, this is one of the most essential roles we have at Collective Health
Your skills include :
- Have a want to help others with healthcare situations and have a resiliency mindset that can consistently create empathy with each and every one of our members
- Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries
- You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service
- Ability to learn new software programs and adapt quickly to new processes
- You are technologically savvy
- Maintain composure and compassion when balancing a high volume of tasks
Nice to have :
- 1+ years of experience in a fast paced work environment
- 1+ years experience in customer-facing role
- Bilingual (English / Spanish)
- Prior healthcare experience
- Bachelor's or Associate's degree
Pay Transparency Statement
This position is based out of our Lehi, UT office, with the expectation of being in office at least three days per week. #LI-hybrid
Within the first six months, employees will be eligible to receive additional pay increases anywhere from $.75-$1.25 / hour for completing post-service training, and meeting performance expectations.
In addition to the hourly rate, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off.
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