Sr. UX Researcher, WW Sustainability Tech

The Worldwide Sustainability (WWS) organization capitalizes on Amazon’s scale, speed, ability to build, invent, and simplify a resilient and sustainable company.

We manage our social and environmental impacts globally, and drive solutions that enable our customers, businesses, and the world to become more sustainable.

Join us at the cutting edge of Amazon's sustainability initiatives to work on environmental and social advancements to support Amazon's long term worldwide sustainability strategy.

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

The Worldwide Sustainability (WWS) organization capitalizes on Amazon’s scale, speed, and ability to build, invent and simplify, a more resilient and sustainable company.

We manage our social and environmental impacts globally, and drive solutions that enable our customers, businesses, and the world to become more sustainable.

The Amazon Worldwide Sustainability Tech team creates the products and tools used to measure and mitigate Amazon’s social and environmental impacts on behalf of our Customers.

Our team defends a high bar ensuring we apply and develop scientifically-credible approaches that influence all parts of our business from packaging and product design, to data centers and airline fleets.

We design, develop, and deploy high precision and flexible measurement systems that drive decision making to support Amazon’s commitment to the Climate Pledge and our other sustainability initiatives.

We are seeking a Senior UX Researcher with an interest in diving deep into how Amazon can enable internal and external customers make informed decisions to reduce emissions through the tooling we build.

Key job responsibilities

• Conduct independent research on multiple aspects of products and experiences.
• Collect and analyze user behavior through surveys and benchmark studies.
• Work with Designers, Product Managers, and Engineers to prioritize research opportunities.
• Understand and incorporate complex technical and business requirements into research.
• Advocate research findings to diverse audiences through written reports and in-person presentations

A day in the life

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply.

If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work / Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Hybrid Work

We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face.

Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our U.S. Amazon offices.

About the team

Inclusive Team Culture :

Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally.

We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.

Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work / Life Balance :

Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life.

We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment.

We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth :

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.

We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

We are open to hiring candidates to work out of one of the following locations :

Seattle, WA, USA

BASIC QUALIFICATIONS

• At least 7+ years of experience contributing to the design of successful digital products and services, with a strong portfolio demonstrating past work experience, deliverables, and the ability to extract actionable insights from data that illustrates how your research contributed to this success.
• Broad experience designing and running a full range of research methods : qualitative and quantitative, attitudinal and behavioral, with deep expertise in one or more areas.
• Deep understanding of the design process and how research is appropriately integrated at each phase.
• Deep understanding of human motivations, capabilities, and limitations as applied to the design of interactive systems.
• Demonstrated effectiveness in written, verbal, and visual communication skills; ability to distill complex ideas into concise and accurate narratives that enlighten and inspire.
• Ability to independently drive multiple concurrent projects in an agile environment.
• Ability to mentor and guide others to successful outcomes.
• Strategic, business-building approach to UX research with a passion for translating data into bottom-line impact.
• Passion for understanding the latest learnings and innovations in behavioral science, research methods, and UX design and applying these to your work.
• Bachelor’s degree in Customer Research, Statistics, or a related field of study

PREFERRED QUALIFICATIONS

• 8+ years of hands-on experience conducting UX and market research in an applied setting.
• MA / MS in Customer Research, Statistics, or a related field of study
• Solid portfolio of quantitative data analysis and inferential statistics informing digital product decisions and resulting in improved customer outcomes
• Experience using survey and qualitative analysis tools like Qualtrics, SPSS, R, to name a few
• Programmatic research experience defining and prioritizing customer segments and conducting foundational UX research
• Experience researching and developing experiences for global markets
• Thinking big, yet nimbly, in a highly results-driven, fast-paced and deadline-driven environment
4 days ago