Pharmacy Operations Manager

Job Profile Summary

This role focuses on providing pharmacy related services in a hospital or retail setting. In addition, this role focuses on performing the following Pharmacy Leadership duties : Controls, directs, and participates in the activities of the organization through a hierarchy of managers and supervisors.

Responsibilities also include long-term strategic planning, determining the policies of the organization, and allocating its resources and making decisions regarding organization growth and diversification to accomplish entity's vision.

A management role that supervises employees focusing on tactical, operational activities within a specified area, with the majority of time spent overseeing area of responsibility, planning, prioritizing and / or directing the responsibilities of employees.

Goal achievement is typically accomplished through performance of direct and / or indirect reports. A role that manages experienced professionals who exercise latitude and independence in assignments.

Responsibilities typically include : policy and strategy implementation for short-term results (1 year or less), problems faced are difficult to moderately complex, and influences others outside of own job area regarding policies, practices and procedures.

Job Overview

This position work s closely with other health practitioners to meet the various needs of our patients. Improves the health of patients by providing pharmaceutical care to individual patients and by coordinating the procurement, storage, preparation , and distribution of drugs to all patients.

Provides leadership by facilitating the development, implementation, and maintenance of hospital and departmental systems that promote desirable patient outcomes .

E ducate s students, interns, residents, nurses , and patients and participate s in interdepartmental committees. R eview s and approve s medication orders, monitor s drug therapies, and provide s drug information.

Job Description

Minimum Qualifications :

1. Bachelor’s degree in Pharmacy .

2. Pharmacist License.

3. Five (5) years of hospital pharmacy experience including supervisory responsibilities.

Preferred Qualifications :

1. PharmD.

2. Completion of a general pharmacy residency and a specialty residency.

3. Eight ( 8 ) years of hospital pharmacy experience including supervisory responsibilities.

4. Experience in drug utilization review and analysis.

5. Experience with Electronic Medical Records.

Duties and Responsibilities : The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.

Other duties and responsibilities may be assigned.

1. Reviews and accurately interprets physician ’s orders , checking for appropriateness of orders as to indication, clarity, accuracy of dose, drug allergy, potential drug interactions and duplication (two or more drugs with the same therapeutic action).

2. Ensures that medication is accurately prepared and labeled with all necessary and appropriate information.

3. Provides accurate , appropriate , and timely drug information utilizing knowledge of pharmacology, reference books and scientific literature.

4. Keeps appropriate records (i.e., accurately maintains the Pharmacy Department perpetual inventory for controlled drugs).

5. Resolves problems or questions on own shift . When this is not possible, problems or questions are referred to the pharmacist on the next shift.

6. Facilitates the identification, resolution, implementation, and communication of cost-effective drug use issues in collaboration with the medical staff.

7. Directs development, implementation , and maintenance of clinical pharmacy services

8. Supports the pharmacy’s Econotherapeutics efforts.

9. Facilitates the development and implementation of treatment guidelines, protocols, cost-savings initiatives, formulary changes and critical pathways as approved and authorized by appropriate committees .

10. Supervises the clinical activities of pharmacists .

11 . Assists in education of nursing staff regarding drug therapy initiatives.

12. Monitors drug therapy of selected patients for contraindications, drug-drug interactions, drug-food interactions, adverse drug reactions , and appropriateness of drug and dose.

13. Conducts chart reviews on target drugs removed from Pyxis by nursing to assess preventability of adverse drug reactions.

14. Design s and implement s competency program s for Pharmacists and Technicians.

15. P repares new drug evaluations, conducts medication use evaluation studies, communicates to the Pharmacy Staff and Medical Staff .

16. P erforms order entry and utilize s all Registered Pharmacist functions of the Pharmacy computer system accurately and efficiently .

17. Participate s by gathering and reporting data for department Quality Programs related to : People ; Clinical excellence ;

Operational excellence ; Financial performance and growth ; Safety and quality ; and r esearch

18. S erv es as chair or otherwise actively participate in a hospital multidisciplinary committee .

19. Contact s physician or nurse when necessary to prevent any problems or potential problems with the order.

20. Document s the intervention and outcome.

21. Accurately anticipates controlled drug needs of each patient care area based on completed Controlled Drug Disposition Record.

22. Reviews the medication use of targeted patients and the use of targeted drugs for compliance with pharmacoeconomics programs

23. Reviews pharmacist ’s clinical interventions daily for content, quality , and financial impact and prepares quarterly summary for the P&T Committee.

24. Ensures a ll necessary information is entered including drug allergies, information for pharmacists and nurses and information necessary for accurate charging.

25. Accurately and aseptically prepares sterile products (chemotherapy, TPN, etc.) .

26. P roperly utiliz es laminar air flow hoods and performs complex procedures utilizing all equipment in the Pharmacy including balances, calculators and PC s.

27. D ocuments preparation including checking of Pharmacy Assistants work on proper quality control forms according to policy.

28. Prepares quarterly repor ts as required .

29. Actively participate s in a state or national professional organization .

30. May p resent at state and national professional meetings .

31. May publish in a refereed journal or author a textbook chapter / section .

32. May serve as a reviewer for a textbook or a refereed journal .

33. May serve lecturer at a school of pharmacy or allied health profession .

34. May evaluate the operational skills of pharmacy operational specialists and clinical pharmacists .

35. M ay maintain an adjunct faculty appointment at a school of pharmacy.

Physical Requirements :

1. Frequent standing & walking, and lifting of 5-10 lbs.

2. May require lifting and carrying light loads, including boxes, equipment, and stooping or kneeling .

3. Requires manual dexterity using fine hand manipulation to operate prescription medications and computer keyboard.

4. Requires ability to see medications, computer screen and reports.

Skills & Abilities :

1. Ability to work independently with minimal supervision and as part of a team.

2. Superior verbal and written presentation skills.

3. Superior communication skills, including developing and giving presentations, both 1-1 and group.

4. Knowledge of integrated health networks.

5. Knowledge of health plan drug formularies.

6. Project and resource management skills.

7. Creative thinking and problem-solving skills.

8. Ability to understand the importance of and respect for the confidentiality of all patient information in accordance with applicable standards and regulations.

9. Knowledge of clinical best practices and standards for optimizing medication use.

10. Proficiency in Microsoft Office applications, including Access, Excel, Power P oint and Word.

11. Ability to work with all ages, backgrounds, ethnicities, and life experiences.

12. A robust understanding of chronic health condition management and population management.

13. Motivational Interviewing proficiency.

14. Ability to prioritize and resolve critical issues efficiently and effectively .

15. Detail oriented, with strong organizational skills and multi-tasking abilities .

16. Very strong working knowledge and proficiency with technology and business software (Microsoft Office).

17. Willingness and ability to learn and utilize new technology and procedures that will continue to develop in their role and throughout the organization.