Job Description
Job Description
The Copeland Chevrolet is looking for a Service Call Center Agent to join our team. Our brand new facility off Route 24 in Brockton, MA is now open and we need Service Call Center Agent to help our customer's on the Phone & Internet with Service Appointments.
We are seeking an individual with superior customer service perspective, dynamic selling personality, and a team building mindset.
Our brand new facility is located seconds off Route 24 on the Brockton / Easton Line. State of the Art facility with all the equipment to help us grow our book of business.
Tour Our New Facility : http : / / www.copelandchevrolet.com / VirtualTour
RESPONSIBILITIES :
- Responsible for making outbound sold and unsold follow-up calls to recent service department customers
- Oversee CRM databases for communication cycles with customers
- Educate self on latest service &product offerings, including pricing
- Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers
- Handle all incoming internet email leads and internet phone leads
- Be available to respond to email inquiries in a professional, well-spoken manner
- Prepared to interact with customers via phone calls every day (similar to call center processes)
- Direct customers to product information resources, including those available on the internet
- Check email frequently and respond to inquiries immediately
REQUIREMENTS :
- Good verbal and written communication skills
- Able to handle objections over the phone
- Time management, prioritization skills, and the ability to multi-task are required
- Self-motivated and goal oriented
- Must be willing to submit to a drug screen prior to employment
- Must have a clean & valid driver’s license
BENEFITS :
- Training provided by leading industry trainers
- Hourly + Overtime + Commissions, and Bonuses
- Tufts Health (50% Company Paid) and Dental Insurance
- 401k Retirement Plan w / Employer Match
- Group Life Insurance
- Paid Vacation & Personal Days
- Willing to submit to a drug screen (excludes marijuana)
- Copeland Chevrolet is committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin.
Employment contingent upon successful completion of background investigation. Smoke-free workplace. All resumes are held in confidence.
No recruiters or agencies. Must be eligible to work in this country.
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