Benefits Administrator (Hybrid)

Overview

The Benefits Administrator is responsible for the administration of benefits and wellness programs including but not limited to enrollment, invoice and eligibility administration, vendor and system interfaces, and communication.

Working closely with the members of the Benefits & Wellness team, this role is critical in maintaining programs that provide teammates with health and wellness support throughout the employee lifecycle.

Responsibility

• Responsible for the day-to-day administration of benefits and wellness programs : Medical, Dental, Vision, Wellness, FSA / HSA, Commuter, Life Insurance and Voluntary plans.
• Perform monthly / weekly invoice reconciliation to ensure benefit elections align with carrier invoices, HRIS, and payroll deductions;

successfully resolve any issues / discrepancies.

• Respond to tier 2 benefits-related inquiries regarding benefit programs, enrollments, and systems promptly; work closely with the People Operations team to share information and updates regarding benefits programs.
• Working closely with leaders, manage annual open enrollment activities, including project management, data validation, review of communication material / content, participation in open enrollment webinars and system readiness.
• Assist in implementation of new programs, plans or policies to include testing enhancements or changes to benefits operating system.
• Organize and promote benefits and wellness events such as challenges, fairs, webinars, and campaigns.
• Conduct routine audits to ensure accuracy between the benefits system, payroll system, and carrier records.
• Maintain and organize documentation for benefits processes and maintain plan documents (e.g., SPDs, SBCs, guides).
• Perform monthly COBRA reconciliation to ensure elections align with carrier invoices and verify correct reimbursement from TPA.
• Monitor and resolve discrepancies within electronic file feeds between insurance carriers and HRIS systems and liaise with carriers to rectify errors.
• Upload various reports to carrier websites as required.
• Monitor open enrollment and life event processes within HRIS, identifying issues and working with IT to resolve.
• In compliance with ACA, monitor 30 hours reporting and 1095 process.
• Process Qualified Medical Child Support Orders and provide written verification of insurance coverage when needed.
• Support benefits education in new hire onboarding as necessary.
• Continuously seek opportunities to streamline, improve, and optimize benefits processes.
• Partner with Payroll, HR Operations, HRBPs, IT, and other internal stakeholders.
• Remain current with changes and developments in benefit programs and regulations; share relevant findings with team.
• Ensure compliance with all relevant laws and regulations, including the Affordable Care Act (ACA), ERISA, COBRA, HIPAA, and other federal, state, and local regulations governing employee benefits.

Qualifications

• BA / BS Degree.
• Minimum of 5 years of experience in Benefits or related work
• Ability to maintain confidentiality in handling sensitive HR information.
• Resilient; able to work through ambiguity and change
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Familiarity with various databases (e.g., Oracle HRIS, carrier databases, COBRA).
• Strong organizational, interpersonal, communication, and problem-solving skills.
• Ability to work collaboratively with diverse teams and adapt to different situations.
• Thorough understanding of benefit-related regulations (e.g., ERISA, FMLA, USERRA, COBRA) and comprehensive knowledge of health, welfare, and retirement benefit programs.
• Excellent time management skills with meticulous attention to detail.

Physical Requirements

Lifting Requirements -light work or exerting up to 20 pounds of force frequently. Physical Requirements -stationary positioning, moving, operating, ascending / descending, communicating, observing, pushing or pulling, and reaching.

Use of equipment and tools necessary to perform essential job functions.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

LI-Hybrid

LI-MH1