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Team Lead
VirtualVocationsSouth Bend, Indiana, United Statesjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Team Lead - DV (WFH).
Key Responsibilities
Manage day-to-day operations and performance of a team of agents to meet service levels and sales targets
Conduct training, coaching, and performance appraisals for team members while addressing HR-related issues
Compile reports on team performance and customer feedback, acting as a liaison between team members and management
Required Qualifications
Experience in people management and team leadership
Ability to manage multiple projects and stakeholders effectively
Proven track record in sales and service level achievement
Experience in training and development of staff
Strong decision-making skills related to revenue generation and customer satisfaction
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Team Lead • South Bend, Indiana, United States
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