Talent.com
Customer Support Specialist - MerusCaseUnited States

Customer Support Specialist - MerusCaseUnited States

ParadigmWashington, DC, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Customer Support Specialist

We have a reputation for excellent customer service. As a MerusCase Customer Support Specialist, you will act as a client advocate to ensure that our customers are able to achieve positive business outcomes throughout their partnership with MerusCase. Proactive, energetic, and self-driven, you will strive to understand our customers within the legal tech industry and work to be a trusted partner so that firms love and grow with MerusCase.

In this role, you will :

  • Support existing customers via chat, email, and phone
  • Diagnose and troubleshoot client issues
  • Onboard new customers with training calls and check-ins
  • Continuously acquire expertise in MerusCase features
  • Write and update help center materials
  • Improve client retention
  • Work with various stakeholders to help them understand evolving client needs
  • Other duties as assigned

Qualifications :

  • 1-2 years of customer support experience
  • SaaS experience preferred
  • Strong initiative and creative problem solving
  • Strong communication skills and introspection to understand customer needs
  • Able to work well with a team and independently
  • Excellent conflict management skills
  • Experience in the legal or consulting industry advantageous
  • Who is the ideal candidate?

  • You are a problem-solver and a go-getter who isn't afraid to dive into projects and get your hands dirty
  • You articulate clearly, both written and orally, to build consensus, communicate ideas and deliver on-time
  • Ability to engage, influence, and inspire stakeholders to drive collaboration and alignment
  • Excellent with user-experience design principles and data analytics
  • Benefits / Perks :

  • Competitive salary
  • Paid vacation + sick and parental leave
  • Remote working flexibility
  • Company culture that encourages work / life balance
  • 100% paid PPO medical, dental, and vision insurance, 401k matching, equity grants
  • serp_jobs.job_alerts.create_a_job

    Customer Support Specialist • Washington, DC, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Customer Support Specialist

    Customer Support Specialist

    Redhorse CorporationChantilly, VA, US
    serp_jobs.job_card.full_time
    Now is a great time to join Redhorse Corporation.Redhorse specializes in developing and implementing creative strategies and solutions with private, state, and federal customers in the areas of cul...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Support Specialist

    Customer Support Specialist

    TrimbleWashington, DC, US
    serp_jobs.job_card.full_time
    Provide basic technical support regarding all inquiries and requests concerning our platforms via ticketing system, phone and / or email. Maintain multiple ticketing queues / mailboxes alongside of othe...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Inside Sales Support Specialist

    Inside Sales Support Specialist

    Motorola SolutionsLinthicum Heights, MD, US
    serp_jobs.job_card.full_time
    Inside Sales Support Specialist.At Motorola Solutions, we believe that everything starts with our people.We are a global close-knit community, united by the relentless pursuit to help keep people s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Support Specialist

    Customer Support Specialist

    VirtualVocationsRockville, Maryland, United States
    serp_jobs.job_card.full_time
    A company is looking for a Junior Customer Support Specialist to join their Customer Support & Success team.Key Responsibilities Respond to customer inquiries via email, live chat, and phone Adv...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Technical Support Representative - Part Time

    Customer Technical Support Representative - Part Time

    John Wiley & Sons Inc.Baltimore, MD, United States
    serp_jobs.job_card.part_time
    Customer Technical Support Representative - Part Time.Our mission is to unlock human potential.We welcome you for who you are, the background you bring, and we embrace individuals who get excited a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Support Specialist

    Support Specialist

    VirtualVocationsBaltimore, Maryland, United States
    serp_jobs.job_card.full_time
    A company is looking for a Verification Development Representative.Key Responsibilities Monitor and manage the company's support inbox and related ticketing systems Triage incoming requests, esc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Support Manager

    Customer Support Manager

    VirtualVocationsBaltimore, Maryland, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Support Manager to lead and develop its customer experience team.Key Responsibilities Manage and support a team of 20+ agents and 2 Team Leads, providing coach...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Customer Support Specialist 3

    Customer Support Specialist 3

    Columbia Technology PartnersAnnapolis Junction, MD, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Primary responsibility is to provide first contact resolution for Tier 1 (Service Desk) and Tier 2 (Escalation) support via the telephone, email and chat. Provide a high-level of customer service an...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Service Support Specialist - TS / SCI with Polygraph

    Customer Service Support Specialist - TS / SCI with Polygraph

    Clearance JobsVienna, VA, US
    serp_jobs.job_card.full_time
    Customer Service Support Specialist.Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems tha...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Remote Customer Support

    Remote Customer Support

    TradeJobsWorkforce21215 Baltimore, MD, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Help us succeed as our next Remote Customer Support to manage daily responsibilities with a focus on quality and efficiency, provide excellent service to customers and team members, and respond pro...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Remote Customer Support Specialist

    Remote Customer Support Specialist

    VirtualVocationsAlexandria, Virginia, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    A company is looking for a Remote Customer Support Specialist to provide exceptional service to customers in a virtual environment. Key Responsibilities Respond to customer inquiries via email, li...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Support Specialist - LollyLawUnited States

    Customer Support Specialist - LollyLawUnited States

    ParadigmWashington, DC, US
    serp_jobs.job_card.full_time
    Customer Support Specialist - LollyLaw.As an entry-level LollyLaw Customer Support Specialist, you will act as a client advocate to ensure that our customers are able to achieve positive business o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Support Specialist

    Customer Support Specialist

    TradeJobsWorkforce22243 Arlington, VA, US
    serp_jobs.job_card.full_time
    As a Customer Support Specialist, you will be responsible for providing exceptional service and support to customers, including : respond to customer inquiries via phone & in person.Finance to provi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Energy Efficiency Customer Support Specialist

    Energy Efficiency Customer Support Specialist

    VirtualVocationsBaltimore, Maryland, United States
    serp_jobs.job_card.full_time
    A company is looking for a Remote Energy Efficiency Customer Support Specialist.Key Responsibilities Provide inbound customer support focused on energy efficiency and utility programs Assist wit...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Support Advocate I

    Customer Support Advocate I

    VirtualVocationsBaltimore, Maryland, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Support Advocate 1 - Accommodations.Key Responsibilities Handle inbound and outbound phone and email interactions for accommodations, aiming for one-contact re...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Customer Support Specialist 2

    Customer Support Specialist 2

    Clearance JobsColumbia, MD, US
    serp_jobs.job_card.full_time
    RealmOne was built on the principle that people matter first and foremost.We believe in providing a strong work / life balance by investing in our employees and encouraging professional and personal ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Inside Sales Technical Support

    Inside Sales Technical Support

    Sparks GroupManassas, Virginia, United States
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Sparks Group has partnered with a leading Global Hardware Manufacturer seeking an Inside Sales Technical Support specialist for a contract to hire opportunity. The role is critical to driving revenu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Healthcare Customer Support Specialist

    Healthcare Customer Support Specialist

    ALTA IT ServicesWashington, DC, US
    serp_jobs.job_card.temporary
    Job Title : Healthcare Customer Support Specialist Type : 3 month- Contract Compensation : $25 / HR Contractor Work Model : Remote ALTA IT Services is staffing a Healthcare Customer Support Specialist to...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    HubSpot Support Specialist

    HubSpot Support Specialist

    VirtualVocationsBaltimore, Maryland, United States
    serp_jobs.job_card.full_time
    A company is looking for a HubSpot Support Specialist to maintain, optimize, and advance their HubSpot CRM platform.Key Responsibilities Support ongoing data hygiene, including de-duplication and...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Outlet Customer Experience Specialist, Advisor

    Outlet Customer Experience Specialist, Advisor

    Best BuyUSA, Virginia, Manassas
    serp_jobs.job_card.full_time +1
    What does a Sales Consultant - Appliance Outlet do?.The Sales Consultant - Appliance Outlet ensures Best Buy delivers a world-class customer experience as THE destination and authority for technolo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30