Help Desk Support

Job Description

Job Description

Adient Aerospace is a Joint Venture between Adient and Boeing. Boeing brings a deep knowledge of Aerospace, and Adient is the world’s leader in automotive seating.

At Adient Aerospace, it is our mission to deliver innovative seating design through precise operational excellence, resulting in a superior customer experience.

We bring the right pieces together, in precisely the right way, at precisely the right time.

Adient Aerospace is looking for a Help Desk Support to join our team onsite in Huntington Beach, CA. We look for highly proficient individuals who are collaborative, value diversity, enjoy working as a team, and share our passion to succeed.

We invest in our employees with opportunities for professional development and we offer competitive benefits.

Are you the right piece to complete our puzzle?

JOB SUMMARY

The Help Desk Support is responsible for providing technical software, hardware and network problem resolution to all computer users by performing question / problem diagnosis and guiding users through step-by-step solutions.

They will clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed;

conduct hardware and software inventory database maintenance and reporting; and perform other related IT work as required.

SUMMARY OF JOB DUTIES - Essential Functions (Other duties and projects may be assigned or requested.)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Identify, diagnose, and resolve problems for users of company-owned computers, phones, tablets, software and hardware, communicates solutions to end-users
• Provide one-on-one end-user problem resolution over the phone or in-person
• Order, deliver, tag, set-up, and assist in the configuration of end-user PC desktop / laptop hardware, software and peripherals
• Diagnose and resolve end-user network or local printer problems, PC hardware problems, e-mail, Internet, VPN, and local-area network access problems
• Coordinate timely repair of PC computer equipment and peripherals covered by third-party vendor maintenance warranty or agreements
• Help install local area network cabling systems and equipment such as network interface cards, hubs and switches
• Perform minor desktop / laptop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements
• Troubleshoot and assist users with all conference room technologies
• Setup and perform minor troubleshooting on company-issued mobile phones

GENERAL QUALIFICATIONS Education, Knowledge, and Experience

Education :

• High School Diploma or GED equivalent is required
• Bachelors Degree in Information Technology or a related field is preferred

Experience :

• 3 - 5+ years of direct experience
• Position may be filled with both entry level and experienced candidates

Other :

• Extended or irregular hours may be required
• Must be authorized to work in the United States
• Adient Aerospace is an at-will employer; employment is at the mutual consent of both the employee and the employer, and may be terminated at will for any reason, with or without cause, at any time during employment with the Company
• As business conditions warrant a change in the operating necessities of the Company, all employees are expected to react productively, handle other essential tasks assigned now or in the future
• Tasks may vary slightly based on products produced at a division

SUPERVISION PROVIDED TO THE POSITION

Direction with necessary guidance is provided in terms of tasks and craftsmanship and measured based upon how well tasks have been completed.

Receives detailed instructions as needed

LEADERSHIP RESPONSIBILITY :

Assist with coordination of adherence to organizational goals, operating policies, and budgetary guidelines

PROBLEM SOLVING

Develop and provide solutions to complex problems based on established precedents and are consistent with organization objectives

LANGUAGE SKILLS

Ability to communicate clearly and effectively in English, both verbally and in writing

COMPENSATION & BENEFITS

Adient Aerospace offers competitive wages and benefits to recognize employees for their work. The base pay offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.

Hourly Rate Transparency : $24.00 - $32.00 per hour

Featured Benefits :

• Generous 401(K) matching with immediate eligibility and vesting
• 3 weeks of Paid Time Off
• 12 paid holidays
• Affordable health care plans for yourself and your family
• And so much more!
Other Perks :
• On-site gym
• On-site gym
• Free electric car charging stations
• Potential for growth within organization
• Supportive workplace environment with a team-oriented culture
26 days ago