Job Summary / Basic Function :
Provide systems integration solutions for all audio, video, and conferencing systems in both academic and non-academic applications.
Serve as tier-3 escalation point for all academic and non-academic spaces incidents. Provide the University Community with appropriate equipment recommendations, and manage all aspects of a client’s project pertaining to the installation of technology.
Additionally, this position will assist Event Services AV team when needed. Minimum Qualifications
Bachelor’s degree in IT, Engineering or related field; Or Associate’s degree with 2 years of related experience; Or high school diploma and 4 years of related experience.
Related experience can include experience gained through intern / externships and / or student employment.
- Knowledge of Extron technology and associated classroom audio / video equipment with Extron AV Associate Certification.
- Ability to read and understand construction drawings (architectural, mechanical, and electrical systems) / and related documentation.
- Ability to work independently, as a productive team member and show self-initiative.
- Demonstrated skills in good customer service, customer relations, and multitasking.
- Knowledge of emerging technologies in the audio / video field
- Outstanding communication skills, verbal and written.
- Excellent problem-solving skills necessary.
- Knowledge of IT service management best practices.
Preferred Qualifications Essential Functions and percent of time (cont'd) : 30% Event Services Support :
As needed, assist with the support of events inside of the Student Union, as well as, the rest of campus. Work with CaTS Event Services Coordinator to plan, schedule and provide assistance with daily projects as needed.
Assist with the coordinate after hours event support and pickup of equipment when possible.
15% Technical Design :
Define functional requirements for control systems. Program networked control systems, including the design of user-friendly interfaces.
Maintain the latest software and firmware for all networked systems. Program automation controllers, multi-point conferencing units, gateways, and gatekeepers to ensure the proper interactive audio and video transmission signals are delivered to the appropriate endpoints.
Assign and track all static I.P. addresses for networked systems. Maintain a current awareness of the latest technological developments in audio, video, control systems, and conferencing systems, through participation in professional workshops and seminars.
Electronic Systems Design Engineer I
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