The Role
Lumen’s Facilities Maintenance Engineers are responsible for providing 24x7x365 Tier II technical support and troubleshooting assistance to field operations for our facilities’ critical infrastructure equipment such as AC power distribution, buildings, grounding, fire systems, generators, Auto Transfer Switch (ATS), Uninterruptable Power Systems (UPS), UPS battery strings, Direct Current (DC) power plants, DC plant batteries, Power Distribution Units (PDUs), Static Transfer Switch (STS) and Heating, Ventilation and Air Conditioning (HVAC) systems, including Computer Room Air Conditioner (CRAC) units, chillers, dry coolers, condensers, pumps and building structural issues to ensure operational integrity, improve efficiency and reduce operational costs.
The ideal candidate will embrace challenges and excel in a high-pressure work environment. They will drive operational excellence and continuous improvement while exemplifying Lumen’s 8 cultural beliefs of Teamwork, Trust, Transparency, Clarity, Courage, Customer Obsession, Growth Mindset, and Allyship.
Location
This is an onsite position with multiple openings (locations listed below). Candidates must have a valid driver's license and be willing / able to commute to the site in which they are based.
This role may require on-call or emergency disaster recovery availability expectations.
Montgomery, AL : 315 N. Bainbridge Street
Phoenix, AZ : 811 S. 16th Street
Bakersfield, CA : 1430 Truxtan Ave
Los Angeles, CA : 818 W 7th Street
Colorado Springs, CO : 1020 Babcock Road
Denver, CO : 1850 Pearl Street
Boise, ID : 1103 W Miller Street
Indianapolis, IN : 731 W Henry Street
Pleasant Hill, IA : 4550 Carlisle Road
Southfield, MI : 19675 W 10 Mile Road
Bellevue, NE : 1514 Chandler Road West
Newark, NJ : 165 Halsey Street
Albuquerque, NM : 400 Tijeras Ave
Cincinnati, OH : 400 Pike Street
Portland, OR : 1335 NW Northrup Street
El Paso, TX : 501 W. Overland Ave
San Antonio, TX : 5130 Service Centre Drive
Seattle, WA : 1000 Denny Way
The Main Responsibilities
- Provides Tier II support to field technicians and field management in stabilizing emergency situations and reducing the dependency on vendor support for issues that can be solved internally.
- Dispatches vendors in ticketing system, follow up on repairs with vendors and process vendor invoices.
- Assists field technicians in reducing the dependency on vendor support for issues that can be solved internally.
- Participates as a subject matter expert on task forces or cross functional projects; advises departments on solutions for technical problems or barriers.
- Recommends solutions to increase network integrity and reliability through testing and evaluation.
What We Look For in a Candidate
Required Qualifications
- 2+ years of experience working with critical infrastructure.
- Demonstrated leadership and project management skills with ability to assess project needs and effectively communicate in delegation of complex technical tasks / assignments to team of contractors and vendors.
- Ability to travel in short notice to provide hands-on assistance with emergency situations. Travel is a requirement of the position.
- Valid driver's license and satisfactory driving record.
Preferred Qualifications
- Technical background with experience in a skilled trade.
- Mechanical or electrical course studies and / or certifications.
- Financial acumen and technical knowledge specifically in managing vendors and interpreting services required, billing for repairs, etc.
Compensation
The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.
Location Based Pay Ranges
$63,980 - $85,300 in these states : AR, ID, KY, LA, ME, MS, NE, SC, and SD.
$67,340 - $89,780 in these states : AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.
$70,710 - $94,270 in these states : CO, HI, MI, MN, NV, NH, NC, OR, and RI.
$74,070 - $98,760 in these states : AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.
As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.
Requisition # : 335589 Background Screening Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
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