Case Aide - Limited Term

POSITION SUMMARY :

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?

Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered yes’, to any of the above, World Relief, and millions of people around the world need you.

World Relief Western New York empowers the local church to partner with refugees and immigrants across our region. The Case Aide provides transportation support for newly arrived refugees, as well as assisting with transportation and other administrative tasks related to Resettlement and Placement.

Role & Responsibilities

• Provide safe transportation for new refugee arrivals from the airport to their new homes.
• Drive World Relief vehicles or personal vehicle to and from airport to pick up clients.
• Transport new arrivals to their apartments; provide hot meals and keys to the apartment as necessary.
• Transports clients to various appointments, including health appointments, school appointments, clothing appointments, food and pocket money drop-offs, etc.
• Assists case workers with day to day administrative and case work duties, as time allows.
• Communicates with volunteer coordination team, caseworkers and other relevant individuals in coordination of pick-ups as needed.
• Utilize problem-solving skills and flexibility to adjust as needed to flight delays, pick-up changes, schedule shifts, cancellations or other unexpected activities.

Knowledge, Skills, & Abilities

• Strong interpersonal and communication skills
• Strong cross-cultural skills
• Excellent problem-solving skills, flexibility and adaptability
• Self-starter with strong initiative and follow-through
• Strong organizational skills with the ability to prioritize, multi-task and stay attentive to details
• Flexible and collaborative team player
• Strong time-management skills

Requirements

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and / or acknowledge World Reliefs , , and
• Previous experience working with displaced populations preferred
• Previous experience working cross-culturally preferred
• Valid driver’s license required
• Occasional late nights required

$20.50 - $22.50 an hour World Relief offers a competitive benefits package (25 hours + per week) : - Medical, Dental, Vision- Offer 16 company Paid Holidays + 4 additional Personal days per year!- Paid Sick and Vacation Time- Paid Parental Leave (12 weeks for qualified employees)- FSAs : Medical & Dependent Care, & Commuter Funding- Supplemental Life Insurance (employee, spouse, and children)- Critical Illness, Hospital Indemnity, and Accident insurance policies- Legal Shield InsuranceWorld Relief pays 100% for eligible employees : - Group Term Life (employee, spouse, and children)- Long Term & Short-term Disability- Accidental Death and Dismemberment (AD&D)- Long Distance Travel Insurance World Relief offers a competitive benefits package for Part-time positions (less than 25 hours per week) : - Offer 16 Paid Holidays - Sick time available as required by state / local law All part-time employees are eligible for the following benefits : - Employee Assistance Program (EAP) World Relief - Retirement : - Eligibility : After 1000 hours in a year - Automatically enrolled at 4% - 401K & Roth through Fidelity - WR matches up to 4%, then an additional quarter percent up to 10% World Relief Discounts (Immediately Eligible) : - Verizon- Pet Insurance through Nationwide- Home and Auto insurance through Liberty Mutual- Working Advantage Discount Program- Active & Fit Gym Membership PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ·While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations ·The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.

• Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
• The employee frequently is required to sit, reach with hands and arms, talk and hear. WORK ENVIRONMENT : ·General office setting.

World Relief also offers hybrid and remote schedules for limited positions. ·Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.

• Year-end archiving activities involve repeated lifting and bending.·Physical, emotional and intellectual demands·Equipment used : Employee computer (desktop or laptop), printer, and copier.
• All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and / or ability deemed necessary to perform the job proficiently.

This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation.

This position description is not all-inclusive and is always under review.