Restaurant Manager

Description

• Estimate drink consumption, place orders with suppliers, and schedule delivery of fresh food and beverages.
• Resolve customer complaints about food and beverage quality or service.
• Monitor actions of staff and customers to ensure that health and safety standards and liquor regulations are obeyed.
• Maintain budget and prepare payroll, and internal records.
• May use computer software to monitor inventory, track staff schedules and pay, and perform other record keeping tasks.
• Good working knowledge of point of sale system with ability to update menu
• Check quality of deliveries of wine, beer, liquor and fresh food and baked goods.
• Meet with sales representatives to order supplies such as tableware, cooking utensils, and cleaning items.
• Arrange for maintenance and repair of equipment and other services.
• Total receipts and balance against sales, deposit receipts, and lock facility at end of day.
• Select or create successful menu items based on many considerations, and assign prices based on cost analysis.
• Recruit, hire, and oversee training for staff.
• Schedule work hours for servers and kitchen staff.
• Monitor food preparation and methods.
• Communicate with customers, sales reps, and suppliers.
• Oversee the food preparation, checking the quality and size of the servings.
• Post and keep records of health inspection reports.
• Change menu items. Create new ones. Consider new items that have been popular in the past.
• Analyze recipes to decide costs for food, beverage and assign menu prices.
• Managers are often responsible for recruiting and hiring new staff.
• Orient staff and oversee their training.
• Schedule staff work hours, making sure that peak dining hours are covered
• Follow all company and safety and security policies and procedures
• Report maintenance needs, accidents, injuries, and unsafe work conditions to manager
• Complete safety training and certifications
• Ensure uniform and personal appearance is clean and professional
• Maintain confidentiality of proprietary information
• Protect company assets
• Anticipate and address guests' service needs
• Speak with others using clear and professional language
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees
• Ensure adherence to quality expectations and standards.
• Helps cover Banquet functions as needed.
• Ensures all Food and Beverage areas are covered and maintained including but not limited to : Restaurant and bar, banquets, pool area, room service and the coffee shop.

QUALIFICATIONS AND REQUIREMENTS :

Minimum : Basic reading, writing, and math skills. Hotel experience and ability to speak English preferred.

This job requires ability to perform the following :

• Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling.

Other :

• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Basic reading, writing, and math abilities are needed when reading recipes, menus, banquet event orders, assignments, and completing checklists.
• May be required to work nights, weekends, and / or holidays.

SONESTA CORE GUIDING PRINCIPLES

Our Purpose : To add value to the lives of the people with whom we interact

Our Core Principles :

• Operate with Integrity and ethics
• Value our Employees as Individuals
• Provide service with passions
• Exceed customers’ expectations
• Exceed owners’ expectations

Associate / Leader G.U.E.S.T. Hospitality Behaviors :

• Greet or welcome everyone, warmly with a smile, including children
• Use eye and ear contact and guest’s name during interactions
• Establish / anticipate needs; be knowledgeable about hotel area; offer services with enthusiasm and commitment
• Solve and own all requests / complaints and follow up to completion
• Thank everyone, establish an interest in guest’s satisfaction, invite to return or offer

further services.

Associate / Leader ROLE MODELS all the above.

I have received a copy of the above job description and fully understand that violation of any of the stated responsibilities and duties is grounds for disciplinary actions.

Additional Job Information / Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.

We offer a variety of benefits to our employees including :

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.