E-Chat Consultant

Abercrombie & Kent USA
Downers Grove, IL, US
Full-time

Job Description

Job Description

Position Summary

Responsible for lead generation sales via A&K website utilizing effective online sales communication techniques.

Responsibilities and Accountabilities

  • Maintain a high level of familiarity with the Abercrombie & Kent website and products to provide a positive visitor experience
  • Use echat sales techniques to generate sales leads and meet monthly echat booking goals using echat software
  • Collaborate with Marketing and Web team to review trends or report web issues
  • Manage website inquiries and handle as appropriate or forward to correct department via CRM
  • Maintain up to date knowledge of current product offerings and destinations by attending training / product briefing sessions
  • Assist guests / Travel Advisors as necessary
  • Assist with special projects or related duties as needed

Skills and Abilities

  • Intermediate typing skills preferred - accuracy is a must
  • Excellent written communication skills
  • Basic knowledge of Microsoft products Word and Excel
  • Able to navigate the A&K website in a proficient manner
  • Knowledge of world geography
  • Work in a team environment
  • Creative problem-solving skills
  • Ability to work with minimal supervision

Requirements

Education and Experience

  • Minimum two years relevant travel industry experience preferred
  • High School diploma required
  • Previous sales experience preferred

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Work From Home
  • Wellness Resources
  • 29 days ago
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