We’re looking for Patient Support Services Representatives in Lakeland to work in our client’s pharmaceutical Warehouse $ in a fast paced, fun environment.
Customer Service Experience required !
These are temp-to-hire positions convert to a full-time employee after 520 hours of work!
Benefits & Perks :
- Weekly paychecks
- Temp-to-hire opportunity
- Opportunity to earn OT
- Benefits from day one - Medical, dental and vision, including Telemedicine!
- Early access to unpaid wages before payday!
Perks once you convert to full-time :
- Growth and promotion opportunities
- 401(k) retirement plan option
Pay Rate : $
Available Shift Times : Hours are Monday- Friday 8 : 30am-5 for training for first 6 weeks
11 : 30am-8pm regular schedule
Key Responsibilities :
- Answer inbound phone calls in a prompt, courteous and professional manner ensuring compliance with state and federal regulations.
- Provide first call resolution where possible. Demonstrate the ability to triage or escalate calls when first call resolution cannot be performed to the patient’s satisfaction.
- Contact patients through outbound calls to assist in the processing of prescription medications in line with state and federal regulations.
- Provide support to pharmacy through the completion of tasks including but not limited to enrollment updates, processing payments and releasing orders, updating patient demographics, written and oral communication with pharmacy staff to ensure completion of prescription orders.
- Compile and maintain reporting requirements as requested by the business.
- Handle difficult people and problems professionally.
- Accurately completing other tasks as assigned by management.
- Can be expected to work within various areas of Operations and Distributions such as : Receiving, assorted pick modules, Kitting, Shipping, Returns, refrigerated space, DEA, and Small Order Distribution (SOD).
- Expected to assist with the training of new employees.
- Perform other assigned tasks as directed by management.
Key Requirements :
- High school diploma or equivalent
- Business Experience :
- Pharmacy or medical experience is desired.
- 6 months minimum of call center experience.
- 6 months minimum of administrative duties
- Familiar with Microsoft Word, Excel, and
If you're ready to join our team, apply now and start work fast!
Speak to a Recruiter Right Now! Want to fast-track your start date? Questions about the role or completing your application?
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