Product Owner - CE Service Business Technology

Product Owner - CE Service Business Technology

Onsite Location(s) : Arden Hills, MN, US, 55112

Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.

Additional Location(s) : N / A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges.

With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing whatever your ambitions.

About the Role :

Acts as the voice of the business on a Product Team. Accountable for defining the product strategy and roadmap and deliver it by coordinating a cross-functional team.

Ultimately responsible for the success of the product.

Your Responsibilities will Include :

• Leads cross-functional team to define business model and develop product capabilities.
• Drives alignment with commercial, IT, quality and technical support.
• Creates product development work plan and schedule to build product.
• Owns end-to-end consumer experience in the commercial space, solutions mainly build on the SF.com platform.
• Creates commercialization strategy and plan in partnership with sales.
• Works closely with a cross-functional team to refine features to ensure global product market fit and growth through ongoing testing and analytics.
• Responsible for the product releases.
• Work in collaboration with CE commercial and support staff and other associated business partners to ensure the success and adoption of the respective CE technology & solutions.
• Ensures integrations with existing systems are maintained.
• Strategize and prioritize by either functional capability or geography to understand opportunities and challenges associated with business processes, lead change management.
• Partner with platform product owners to develop strategies and plans to implement software capabilities to address opportunities, solve challenges and ultimately improve efficiency and automate various processes within CE.
• Analyze and measure use of the enabled capabilities to facilitate adoption and maximize associated benefits.
• Manage and support VIP tracking process for CE service sales capabilities deployed to sites across the region(s).
• Identifies key roadmap contingencies including business operations and partner requirements.

Required Qualifications :

• Core Skills : Superior problem solving skills, critical thinking skills, leadership qualities, executive influencing skills, communication and consulting skills, team / interpersonal skills, and strong Operations (Supply Chain, Customer Care) and / or IT background, ability to quickly learn and assertively engage with resources at all management levels within the organization, awareness and sensitivity to multiple cultures across countries.
• Project and Change Management Experience : Project planning, change management, business case development and experience using change management and system implementation methodologies.
• Systems Experience : Experience partnering with the Information Systems department and managing system implementation projects related to Service Sales capabilities : ServiceMax, SAP, RingDNA, CPQ, etc.

Understanding of workflow tools, MS Office (Excel, PowerPoint, MS Project, Visio).

• Services Experience : Service management, operational metrics and scorecards, and experience with commercial and / or service engagement on a day-to-day basis.
• PC literacy : Interested and ability to quickly learn and productively use new software applications.
• Language : English
• Travel : Occasional, limited travel to other BSC sites may be required.

Preferred Qualifications :

• Additional Languages : Proficiency in languages other than English.
• Advanced Technical Skills : Advanced proficiency in systems related to Service Sales capabilities. Experience with additional workflow tools and advanced features in MS Office applications.
• Extended Project and Change Management Experience : Extensive experience with specific methodologies and best practices in project and change management.
• Broader Services Experience : Experience in additional areas of service management and operational metrics beyond the core requirements.
• In-depth Knowledge of Cultural Sensitivity : Enhanced awareness and experience working across multiple cultures.

Requisition ID : 587253

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most united by a deep caring for human life.

Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate.

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health.

That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve.

Boston Scientific is proud to be an equal opportunity and affirmative action employer.

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