Part-Time IT User Support Specialist

APPLICATION INSTRUCTIONS :

CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please to complete the. Please do not apply here, apply internally through Workday.

CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please to complete the Please do not apply here, apply internally through Workday.

If you are NOT a current employee or student, please click Apply and complete .

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see .

JOB DESCRIPTION AND POSITION REQUIREMENTS :

ICDS) seeks a talented and goal-oriented student to join our team working closely with our System Administrator. This role is very rewarding as the candidate will perform many tasks within our group to help build their resume’ and continue to learn from some of the best individuals in research and industry.

ICDS works with researchers from more than academic departments from nearly all of Penn State’s academic colleges and campuses, facilitating new collaborations, funding new areas of research, collaborating to overcome computational and data science challenges, building a diverse community of scholars, and providing a robust supercomputer for the Penn State community, called Roar.

ICDS seeks to equip researchers with the most cutting-edge computing tools and resources to further their science, and as a part of ICDS, you will be contributing to this goal.

This position will report to the Assistant Direct and has the potential to be performed fully remote or as a hybrid of remote and on-site work.

As a Part-Time IT Consultant Intern, your responsibilities include :

Work with ICDS staff to gain experience in supporting faculty and research groups. Enabling them to advance their research by compiling and testing software, as well as troubleshooting issues related to the groups' research.

Provide Tier 1 Help Desk Support via tickets, phone, zoom, or in-person consultation for our Roar and Roar Collab supercomputers.

Build and test scientific software applications on ICDS’ high-performance computing system.

Database design, implementation, and migration. Assist ICDS systems administrators in hardware procurement, hardware support, OS builds, software support, etc.

Data Management and creating tools to automate and clean up existing staff data.

Assist with Project Management and creating tools to better streamline projects.

Website development and maintenance

Desired qualifications and skills include (but not required) :

knowledge and use of Linux / UNIX based systems

optimizing and / or developing applications on Unix / Linux-based systems

programming in compiled / scripting languages such as C / C++, Fortran, Python, Julia, R, bash

using queuing systems and schedulers (Moab, Torque, Slurm)

database Experience; MySQL, PostgresSQL, MongoDB

excellent communication (written and oral) and interpersonal skills with the ability to communicate technical concepts to a non-technical audience

experience in providing customer service; preferably in a technical support / help desk environment

the ability to learn general concepts and technologies quickly and independently.

Candidates must also have impeccable ethics and integrity with a strong work ethic as well as strong interpersonal and written skills and the ability to work well in a team environment.

Applications should include a current resume and a cover letter expressing the candidate’s interest in the role to receive full consideration.

The following background checks must be successfully completed for this position :

This position will require successful completion of standard background checks

CAMPUS SECURITY CRIME STATISTICS :

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 8, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR).

The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters.

The ASR is available for review .

Employment with the University will require successful completion of background check(s) in accordance with University policies.

EEO IS THE LAW

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are unable to use our online application process due to an impairment or disability, please contact 3.

University Park, PA