IT Support Specialist

The Deskside Support team within Customer Experience, a division of Penn State IT, is seeking a customer service-focused, self-driven and highly motivated IT Support Specialist to be part of a team that supports roughly 8,000 unique endpoint devices and 28 non-IT business units.

This position will work as a distributed staff member acting as the point of contact for designated business units and deskside support.

Position Details The location of this job is primarily in-person at the University Park campus in State College, PA. with flexibility for a hybrid mix of in-person and remote work.

This role is required to be onsite weekly ; candidates must live in the local area or be willing to travel to campus at their own expense.

Evening or weekend work may be required at times based on the needs of the units supported. This position participates in a rotating on call service.

Responsibilities Provide exceptional customer service and technical support to end users for hardware and software. Analyze, research, and resolve complex end-user escalation incidents or issues and troubleshooting.

Computers Systems and Peripherals Provide Advanced high-level troubleshooting / diagnostics. Life cycle and setup new equipment.

Provide and implement innovative solutions. Assist in streamlining department processes for efficiency. Foster relationships between IT and faculty / staff.

Qualifications This position minimally requires a Associates Degree and 4+ Years of relevant experience, or an equivalent combination of education and experience.

Skills & Relevant Experience Experience diagnosing and resolving IT problems in response to customer reported incidents is required.

Experience training end users in the use of equipment and software is desired. Experience troubleshooting issues with user devices and peripheral equipment is necessary.

Preferred technical knowledge : Active Directory Configuration Manager JAMF Office 365 Suite Windows, Mac, Android, iOS Point of Sales Systems Ability to adjust to an ever-changing work environment.

Ability to work independently as well as in a team environment and with sensitivity to varied personalities. Background Checks / Compliance Candidates must be authorized to work in the United States without sponsorship.

This position requires that you operate a motor vehicle as a part of your job duties. A valid driver’s license and successful completion of a motor vehicle background check will be required in addition to standard background checks.

Must be able to lift 50 pounds with or without accommodation. Application Materials Candidates must upload a cover letter, and resume at the time of application for full consideration.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms.

We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive.

We value inclusion as a core strength and an essential element of our public service mission. Employment Type : Full Time Years Experience : 3 - 5 years Salary : $51,000 - $74,000 Annual Bonus / Commission : No