Customer Service Manager
Customer Service Indianapolis, Indiana
Description
Join an industry leader in a career that rewards you for your efforts!
Byrider is the nations leading used car and finance company franchise. For more than 22 years, we have uniquely offered quality cars and service to millions of car-buyers who need help getting financing.
We match every customer with a vehicle that fits their personal needs, and we stand behind every car we sell.
We offer :
- Competitive salary
- Monthly Bonus Opportunity
- Health and dental benefits
- 401K / Roth 401K (Company match)
- Paid vacations and holidays
- Positive work environment
- Career growth opportunities.
Responsibilities :
- Independently make decisions related to warranty and policy budgets. Negotiate customer pay estimates.
- Use specific knowledge of automotive service and repair to produce work assignments in order to optimize Technician efficiency.
- Manage shop volume and workflow by preparing and processing all customer requests for service appointments by phone or in person.
- Maintain current forms associated with the appointment logs.
- Request verification of quality of service performed by follow-up phone calls to customers who visited the service department the previous day.
- Exceed the Service Department CSI goals monthly, quarterly and annually.
- Provide assistance to customers with inquiries and complaints; answer customer complaints regarding improper or unperformed services.
- Identify customer service problems and conduct research. Resolve customer problems through root cause analysis.
- Interact with other managers daily to identify any CNAC related service issues that are present and provide resolution.
- Perform a variety of administrative duties including : proofreading a variety of documents, maintaining files and records, inventory control, and maintaining office supplies.
- Perform related duties and responsibilities as required.
Qualifications :
- Previous customer service experience
- Honesty in all work and customer relations
- Ability to use critical thinking to make independent decisions
- Use appropriate resources to assist in meeting necessary deadlines
- Ability to supervise the work flow and processes
- Accuracy and thoroughness
- Team oriented
c-misc Byrider is an Equal Employment Opportunity (EEO) employer. It is the policy of Byrider to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.
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