Job Title : Help Desk Analyst
Location : Newark NJ
Duration : 4+ months
- Position is 5 days / Week Onsite
- IN- Person Interview
Short Description :
- Oversees timely delivery of quality technical support to internal and external customers.
- Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
Job Description :
- Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
- Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
- Keeps accurate records of calls and resolutions using a Helpdesk ticketing system.
- Updates inventory and installs and moves desktop equipment as needed.
- Oversees timely delivery of quality technical support to internal and external customers.
- Manages help desk personnel and develops policies and procedures governing how to troubleshoot IT issues, including identification, documentation, distribution and resolution.
- May assess new products or services and suggest enhancements to senior management.
- Relies on extensive knowledge and professional discretion to achieve goals.
- Manages others. Usually reports to a department head.
- Significant ingenuity and flexibility is expected.
- Requires a bachelor's degree.
Required Skills :
- Proficient in Microsoft Office365 products.
- Demonstrate troubleshooting skills. Ability to diagnosis and correct computer software, firmware, hardware problems.
- Demonstrate clear understanding of remote access tools to assist users in a telework multi-network environment.
- bility to diagnosis and correct wireless network issues.
- bility to assist users with audio visual equipment, Zoom and Team issues.
- bility to diagnosis and correct smartphone phone problems.
- Demonstrate good interpersonal skills in a high-volume Helpdesk. Maintain professional demeanor.
- Keep accurate records of transactions in professional inventory and and Helpdesk ticketing systems.
- bility to physically setup and move computer and peripheral equipment.
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