Service Coordinator - Electrical Contractor

Service Coordinator - Electrical Contractor

Kent, WA

Join a respected local electrical contractor renowned for its specialized work and unwavering commitment to excellence in commercial electrical services.

Focused on projects in medical, food processing, and technology manufacturing, they partner with well-known clients across the Pacific Northwest.

As the Service Department Coordinator, you’ll play a crucial role in dispatching, invoicing, and helping run projects, handling all organizational and administrative aspects of work orders.

You'll work closely with the Service Manager(s).

Service Coordinator Responsibilities :

• Dispatch service work orders efficiently, ensuring timely response to client needs.
• Handle invoicing for service work orders, ensuring accurate billing and tracking of costs.
• Attend project turnover meetings, assisting the Service Manager in acquiring, interpreting, and documenting specific project information.
• Input subcontracts and purchase orders into project management and accounting software.
• Support the Service Manager with manpower allocations, dispatching, and tracking of service technicians.
• Organize and prepare project status meetings as needed, maintaining accurate and detailed meeting minutes.
• Update and maintain work order statuses in the appropriate software modules.
• Prepare project-specific forms required by clients and ensure all documentation is accurate.
• Coordinate any special training required for specific projects.
• Assist with updates to project budgets and schedules for approved change orders.
• Obtain all necessary permitting for projects.
• Monitor and track Time & Materials (T&M) tickets to ensure proper costing, billing, and inventory management.
• Perform job closeout functions, including organizing O&M manuals and warranty information.
• Assist Service Technicians with punch list tracking and documentation.
• Arrange and oversee all required testing and reporting for projects.
• Maintain all project-related documentation and ensure proper filing, including emails.
• Manage van stock and inventory processes, keeping accurate records of stock levels.
• Assist with collections and accounts receivable follow-up.
• Set up, schedule, and manage warranty service calls.

Service Coordinator Qualifications :

• Previous experience in a service coordination role, ideally within the electrical contracting industry. At least 2 years of construction experience is required.
• Strong organizational skills with the ability to manage multiple tasks efficiently.
• Proficiency in project management and accounting software.
• Excellent communication skills, both written and verbal.
• Detail-oriented with a proactive approach to problem-solving.
• Ability to work effectively in a fast-paced environment and collaborate with various teams.

Company Benefits and Appreciation :

• Medical, Dental, and Vision Insurance
• Retirement Plan with company matching
• PTO and holidays

Compensation : $70,000 - $80,000 + discretionary annual bonus