Field Service Technician

Job Description

Job Description

Salary : $20-$24 per hour

Medical Equipment Technician

Flagship Management, LLC

Status : Full-time

Classification : Non-Exempt

Report to : FSM

Direct reports : 0

About Flagship :

Flagship Management offers a turnkey solution designed to manage physical therapy, medical and luxury fitness, and biomedical equipment through the unit life cycle : equipment sales, world-class delivery and installation, preventative maintenance, electrical safety inspections, calibrations, field and bench repairs, re-upholstery, logistical services, and data analytics to enable smarter business decisions.

We sell, service and analyze mission critical’, revenue-generating healthcare capital equipment for physical therapy and other healthcare companies with a strong emphasis on rehabilitation equipment.

We have established and grown relationships with many of the industry-leading, nationally operating physical therapy companies.

We deploy a total cost of ownership methodology by collecting and analyzing data about the equipment to enable optimal business decisions.

We streamline the service procurement process of our clients by being the one-stop-shop, single vendor that fulfills the capital equipment purchasing and maintenance / repair needs of our clients while providing strong compliance with HIPAA and other regulatory requirements of our physical therapy clients.

We service capital healthcare equipment for four of the top five physical therapy companies in the US and have the capability to service equipment for our clients nationwide.

Flagship is a Service Disabled Veteran Owned Small Business (SDVOSB) and is certified by the Department of Veteran Affairs through its Center for Verification and Evaluation (CVE) office.

Our social mission is to create jobs for military veterans to decrease the veteran dependency on the federal government and mitigate many of the societal problems that plague the veteran community, and the majority of our service technicians are US military veterans.

We believe that it is the private sector’s civic duty to employ military veterans, invest in their growth, and to operate in a way that is reflective of the characteristics of our military.

Future generations will only volunteer to serve in the armed forces if they see their parents and grandparents playing a productive role in society after service.

Our mission is best captured in our Three Beliefs :

1) We believe our customers play a critical role in society;

2) We believe our customers deserve the highest level of service; and

3) We believe, among all of the competitors in the market, we are most capable of providing the highest level of service

Position Summary

Medical Equipment Technicians (MET) are responsible for the maintenance of customer-owned medical equipment to assure it is functioning properly to comply with manufacturer specifications.

The MET performs operational verification, preventive maintenance, and corrective repair service under the guidance of a qualified Biomedical Equipment Technician or supervisor.

Responsibilities

• Provides equipment inspection, maintenance, calibration, and repair service on a variety of medical equipment.
• Communicates in a timely and professional manner with customers to provide technical explanations of equipment functionality and service equipment to the highest standards.
• Have a basic understanding of medical equipment and be able to communicate the use, features, and functionality of supported equipment to customers.
• Ability to communicate with Original Equipment Manufacturers (OEMs) and have a basic understanding of manufacturer standards and various equipment.
• Responsible for accurate reporting and documentation of all equipment services and inspections using Flagship’s proprietary Field Service Technology.
• Deliver and install the medical equipment needed by a customer in a new clinic opening.

A Successful Candidate would demonstrate the following :

• Has a basic understanding of electromechanical systems and direct experience working on them in a professional setting.
• Has a general understanding of safety and regulatory guidelines and standards, such as NFPA, AAMI, CDC, Medicare / Medicaid, etc.
• Demonstrates the ability to solve basic frontline customer service issues without assistance from supervisor.
• Demonstrates the ability to make recommendations on equipment, parts, and maintenance best practices to the customer.
• Process-oriented / business improvement mindset.
• Ability to lead self and others.
• High attention to detail.
• Ability to work in a fast paced environment.

Qualifications

• High school diploma or equivalent required.
• Must hold a current, valid, and unrestricted driver’s license. Must have a safe driving record.
• Strong mechanical aptitude and ability to read and follow instructions.
• Basic knowledge of mechanical and electromechanical systems.
• Experience repairing fitness, physical therapy, biomedical equipment ranging from treadmills and ellipticals on the fitness side to ultrasound units and hand dynamometers on the biomedical side is preferred but not required.
• Ability to establish and maintain effective working relationships that represent our organization in a professional manner.
• Ability to communicate effectively, both orally and in writing.
• Ability to document repair actions, and submit reports on schedule.
• Ability to maintain approved parts inventory.
• Well organized with excellent time management skills and ability to meet deadlines.
• Fast learner who is comfortable working independently that also has experience working in a team to deliver a solution-based service to customers.
• Willing to work flexible hours.
• Willing to travel periodically to support business needs.
• Able to lift and / or push up to 75 pounds.
• Able to stand and walk for extended periods of time.
• Able to frequently bend, stoop, twist, climb, crouch / squat, kneel / crawl, sit, and stand for long periods of time.

Work Location

Work will be accomplished in various departments of the medical treatment facility or logical extension of the facility (i.

e., satellite clinic, health and wellness centers). Occasionally work will be on live electrical wires, switches, and transformers or various voltage levels, exposing the worker to the possibility of shock, cuts, bruises, scrapes, and serious burns.

Exposure to ionizing and non-ionizing radiation is possible, employees shall use appropriate safety procedures and devices as required.

Technicians are required to travel by vehicle on a daily basis anywhere from 1-6 hours on average, additional travel may be required on occasion.

Technicians may be required to travel by air on occasion for training and work outside of territory.

Physical Requirements

The nature of the work requires moderate physical effort. The medical equipment technician frequently is required to lift, carry or otherwise, handle, items weighing up to 75 pounds with occasional encounters involving items greater than 75 pounds.

Frequent standing, walking, climbing, balancing, bending, crouching, reaching, kneeling, stooping and working in cramped and awkward positions for prolonged periods is required.

Frequent travel, inclusive of local driving is required. Must be able to operate a company vehicle and have a safe location to park it overnight.

METs may be required to drive to jobs that are several hours away and METs may be required to fly on occasion for jobs and / or training.

Continually required to talk or hear. Must be able to utilize visual acuity to operate equipment, read technical information, and / or use a keyboard.

It is the policy of Flagship Management to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.

In addition, Flagship Management will provide reasonable accommodations for qualified individuals with disabilities.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To all recruitment agencies : Flagship Management does not accept agency resumes. Please do not forward resumes to our jobs alias, Flagship Management employees or any other organization location.

Flagship Management is not responsible for any fees related to unsolicited resumes.