Vice President of Operations

What is the purpose of this role?

We are seeking a dynamic and results-oriented Vice President of Operations to lead our global hardware Supply Chain, Field Service and Customer Support teams.

What is the role?

This is a critical leadership role responsible for optimizing operational efficiency and execution, enhancing customer satisfaction, and driving strategic growth.

As a key member of the Leadership Team , this role will report directly to the CEO .

The ideal candidate is a seasoned supply chain executive with experience scaling complex hardware operations, while also empowering lieutenants to deliver world-class service and support.

Who is DOOR?

DOOR (formerly Latch ) is unlocking the next era of Building Intelligence.

We combine premium hardware, intuitive software, and automated operations into one seamless platform—helping multifamily properties run more efficiently, grow revenue, and deliver smarter, more connected living experiences.

From smart access and in-unit automation to building-wide controls, DOOR empowers owners, operators, and property teams to reduce overhead, protect asset value, and stand out in a competitive market.

We believe smarter buildings make life simpler.

At DOOR, you’ll help shape a future where buildings anticipate needs, operate effortlessly, and quietly improve life for everyone inside.

What will you do?

Supply Chain Management :

• End-to-End Oversight : Manage the entire supply chain, from demand planning to fulfillment including procurement and inventory management to warehouse management, logistics, and distribution.  Implement strategies to evolve with the current and future tariff environment.  Manufacturing & Supplier Strategy : Manage relationships with ODMs / contract manufacturers, negotiate contracts, and establish dual-sourcing strategies to mitigate risk.
• Drive BOM cost optimization and landed cost reduction while navigating evolving tariff and trade environments.

Procurement Discipline :

Warehouse & Fulfillment :

Risk Mitigation :

Data & Analytics :

Technician Service Delivery :

You will be responsible for managing our network of 2,500+ technicians that support our lines of business including D2C, B2B2C and multifamily smart home installations.   Strategic Leadership :

Performance Management :

Team & Network Development :

Support the growth of the DOOR business :

Customer Service :

Support Operations :

Process Improvement :

Budget Management :

Continuous Improvement :

Reporting :

DOOR understands that job requirements sometimes exclude people who identify with historically marginalized groups from applying to jobs for which they are qualified.

Even if you don’t meet 100% of the requirements listed, or if you achieved these requirements through unconventional channels, we encourage you to apply.

We offer a comprehensive suite of benefits such as employer-sponsored health, dental, vision and life options, and generous PTO, and an all-of-you, inclusive approach to benefits :

Joining us means :

Collaborating in a fast-paced environment where you can apply what you have learned in new challenges, and, more importantly, grow your career.

Attention Job Seekers :

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