Job Description
Job Description
Account Coordinator
Full Time, Mon- Fri 8 : 30am-5pm
Compensation : $45-50k / annual
Benefits : Health, Dental, Vision, Life Insurance, PTO and 401K matching
Responsibilities :
- Provide exceptional customer service for clients.
- Manage work orders,
- Serve as main point of contact for assigned client accounts
- Understand client needs and preferences, ensuring their expectations are met or exceeded
- Communicate effectively with clients to gather work order requests, provide updates and follow up, and address any concerns or inquiries promptly.
- Scheduling preventive maintenance and ensuring adherence to contracts.
- Collaborate closely with the field service team, project managers, and accounting department to oversee all client needs, contributing to overall satisfaction of our clients.
- Assist in simple client billing and invoicing
- Track customer service satisfaction via phone and email
- Build and maintain strong, long-lasting relationships through regular communication and exceptional service
- Maintain contractor relationships
- Onboard new contractors and expand our network of reliable contractors
- Monitor contract and insurance compliance
- Evaluate contractor performance and provide feedback
- Receive and review contractor invoices
- Receive and review new work orders from the clients, assessing the scope and urgency
- Coordinate with the internal team and external vendors to assign, schedule, and prioritize work
- Monitor the progress of work orders, ensuring timely completion and adherence to scope
- Troubleshoot any issues that may arise, proactively resolving them
- Follow up with clients for satisfaction and completion
- Maintain accurate records of all work orders updates, communications, interactions in work order notes
- Generate reports as needed per client
- Review and assess data monthly for client scorecards
- Look ahead and report on Preventive Maintenance quarterly
If qualified and interested in this position, contact Recruiter Damaris Diaz. Call 203-213-6925 or email, [email protected]
Company Description
Express Employment Professionals of Meriden, CT
1501 East Main Street Meriden, CT Suite 102
Company Description
Express Employment Professionals of Meriden, CT r n1501 East Main Street Meriden, CT Suite 102
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